Christian Robinson
Randolph Township,NJ
Summary
Multitalented professional with 3+ years of experience in team leadership and customer engagement, excelling in high-pressure environments. Demonstrated success in enhancing guest satisfaction and boosting sales through strategic upselling techniques. Passionate about fostering positive team dynamics and mentoring new staff to achieve seamless service and operational efficiency.
Overview
3
3
years of professional experience
Work History
Server
Darden Restaurant Group
Hanover, NJ
05.2021 - 09.2024
- Served guests efficiently, enhancing customer satisfaction and loyalty.
- Managed high-volume shifts, improving team coordination and service speed.
- Upsold menu items, boosting daily sales and revenue consistently.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Delivered exceptional service at Darden, enhancing guest satisfaction. Managed complex orders, resolved issues promptly, and contributed to team goals.
- Consistently exceeded sales targets at Darden through upselling techniques. Streamlined table turnover, improving restaurant efficiency.
- Fostered positive team dynamics at Darden, ensuring seamless service during peak hours. Mentored new servers, enhancing overall team performance.
Amazon Delivery
Amazon
Kearn, NJ
11.2021 - 04.2022
- Tracked orders from fulfillment centers to ensure timely delivery of goods to customers.
Education
Master of Arts - Entertainment Business
Full Sail University
Orlando06-2019
Bachelor of Arts - Digital Arts And Design
Full Sail University
Orlando11-2017
Skills
- Customer engagement
- Sales strategies
- Photography
- Photoshop
- Video editing
- Event planning
- Teamwork
- Leadership
- Supply Restocking
- Daily specials memorization
- Effective customer upselling
Affiliations
- I take great pleasure in the outdoors. Im also efficient in the kitchen as well. Nature photography is my most recent passion.
Timeline
Amazon Delivery
Amazon
11.2021 - 04.2022
Server
Darden Restaurant Group
05.2021 - 09.2024
Master of Arts - Entertainment Business
Full Sail University
Bachelor of Arts - Digital Arts And Design
Full Sail University
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