Christian Robledo
North Las Vegas
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
12
12
years of professional experience
2022
2022
years of post-secondary education
Work History
Server
Fontainebleau
Las Vegas
06.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Managed table assignments to optimize guest flow and satisfaction.
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled customer inquiries and resolved issues promptly and professionally.
- Took orders from customers accurately and in a timely manner.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Stayed informed about daily specials, new menu items, promotions.
Server
VIVA! By Chef Ray Garcia
Las Vegas
02.2022 - 06.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Assisted in training new servers on menu knowledge and service standards.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Processed customer payments efficiently using point-of-sale systems.
- Handled customer inquiries and resolved issues promptly and professionally.
- Upsold menu items to enhance guest experience and increase sales.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Server
Elys Restaurant LLC
Las Vegas
03.2017 - 02.2022
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Stayed informed about daily specials, new menu items, promotions.
- Followed health safety guidelines when preparing and serving food products.
- Provided excellent customer service to ensure satisfaction.
General Manager
IHOP
Las Vegas
04.2015 - 03.2017
- Built and maintained loyal, long-term customer relationships through effective account management.
- Designed sales and service strategies to improve revenue and retention.
- Managed shrink processes and inventory levels for corrective action planning to save costs.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Strengthened product branding initiatives and maximized outreach by overseeing acquisitions, events and business development.
Server
IHOP
Las Vegas
01.2014 - 04.2015
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Collaborated with host, bus person and cook to serve up food and beverage options.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
GED -
GED
Las Vegas, NVSkills
- Customer service
- Order accuracy
- Food safety compliance
- Team collaboration
- Conflict resolution
- Effective communication
- Problem solving
- Attention to detail
Timeline
Server
Fontainebleau
06.2025 - Current
Server
VIVA! By Chef Ray Garcia
02.2022 - 06.2025
Server
Elys Restaurant LLC
03.2017 - 02.2022
General Manager
IHOP
04.2015 - 03.2017
Server
IHOP
01.2014 - 04.2015
GED -
GED