Christian Rosales
Santa Barbara,CA
Summary
Dynamic and dedicated professional with a strong background in customer service and team collaboration, honed at Mission Mini Mart. Recognized for exceptional accuracy in cash handling and resolving customer issues, enhancing loyalty. Proven ability to train staff effectively while maintaining high standards of cleanliness and organization in fast-paced environments.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
22
22
years of professional experience
Work History
Cashier
Mission Mini Mart
04.2009 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cook
Mulligans Cafe
03.2009 - 05.2024
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
Housekeeping Supervisor
El Encanto Hotel & Garden Villas
08.2003 - 03.2008
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
- Completed schedules, shift reports, and other business documentation.
- Increased employee performance through effective supervision and training.
Education
High School Diploma -
Uagro
Acapulco Guerrero Mexico07-2002
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Professionalism and courtesy
- Order taking
- Product restocking
- Staff training
- ID verification
Accomplishments
- Completed manager training program.
- Trained and mentored [number] employees.
Languages
Spanish
Full Professional
English
Professional Working
Timeline
Cashier
Mission Mini Mart
04.2009 - Current
Cook
Mulligans Cafe
03.2009 - 05.2024
Housekeeping Supervisor
El Encanto Hotel & Garden Villas
08.2003 - 03.2008
High School Diploma -
Uagro
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