Christian Salinas
Houston,TX
Summary
Welcoming Front Desk Associate with [Number] years of experience in hospitality. Extensive knowledge of customer relations and commitment to individualized care. Successful at multitasking and bookkeeping. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
1
1
year of professional experience
Work History
Front Desk Associate
D-bat West Houston
Houston, TX
08.2021 - Current
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Collected room deposits, fees and payments.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
Service Team Member
Whataburger
Houston, TX
08.2021 - 09.2021
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- I also worked on the stove majority of the time and at times cleaned restrooms to exceed customer expectations.
Education
High School Diploma -
Jersey Village Highschool
7600 Solomon St, Jersey Village, TX 7704005.2022
Skills
- Online Bookings Management
- Posting Charges
- Checking Reservations
- Guest Satisfaction
Timeline
Front Desk Associate
D-bat West Houston
08.2021 - Current
Service Team Member
Whataburger
08.2021 - 09.2021
High School Diploma -
Jersey Village Highschool
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