CHRISTIAN SANTIAGO
Winter Haven,FL
Summary
Focused Community Manager promoting a background in conflict resolution and quick decision making. Possessing the skills needed to ensure a peaceful, safe community. Looking to tackle new challenges with an organization that appreciates talents in public relations and marketing.
Overview
6
6
years of professional experience
Work History
General Manager
Preferred Apartment Communities
Orlan, FL
11.2023 - Current
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Process all property Invoices and Purchase Orders
- Creating property budget to property standards and needs
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Handled company payroll for employees on biweekly basis.
Property Manager
Presidio Realty
Lakeland, FL
04.2020 - 11.2023
- Developed annual budgets for each property, analyzing income statements and expenses to identify areas of improvement.
- Handled resident complaints and expedited maintenance requests.
- Process Invoices and P.O.
- Process Variance report
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
Leasing Professional
Concord Property Management
Orlando, FL
11.2019 - 05.2020
- Addressed and resolved complaints, concerns and service requirements to deliver prompt remedial action
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems
- Collected monthly assessments, rental fees, deposits and payments
- Updated tenant and unit information to keep current in housing database
- Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues.
Bilingual Customer Service Agent
DS Services
Lakeland, FL
07.2019 - 11.2019
- Answer calls, schedule deliveries for customer's, review billing information, take payments, listen to the customers' service needs and provide a positive and pleasing solution to each situation
- Also upselling products.
Customer Service Manager
Wendy's Corporation
Haines City, FL
05.2018 - 08.2019
- Helping and training Team Members, facilitating implementation of standard operating procedure of the company, and maintaining excellent customer satisfaction at all time and try to up sale our products
- Also, counting inventory, making sure our sales and food cost are good.
Education
HIGH SCHOOL DIPLOMA -
Cadest High Schools
01.2017
SERVSAFE IS A FOOD AND BEVERAGE SAFETY TRAINING AND CERTIFICATE PROGRAM -
ADMINISTERED BY THE National
Skills
- Fair housing mandates
- Sales and marketing
- Multi-family property management
- Skilled multi-tasker
- Organizational skills
- Computer skills
- Communication
- Critical thinking
- Fluent in Spanish
- Yardi
- CRM
- Excel
Timeline
General Manager
Preferred Apartment Communities
11.2023 - Current
Property Manager
Presidio Realty
04.2020 - 11.2023
Leasing Professional
Concord Property Management
11.2019 - 05.2020
Bilingual Customer Service Agent
DS Services
07.2019 - 11.2019
Customer Service Manager
Wendy's Corporation
05.2018 - 08.2019
HIGH SCHOOL DIPLOMA -
Cadest High Schools
SERVSAFE IS A FOOD AND BEVERAGE SAFETY TRAINING AND CERTIFICATE PROGRAM -
ADMINISTERED BY THE National
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