CHRISTIAN THOMPSON
Clifton park
Summary
Results-driven Store Manager with over 8 years in retail management. Led store remodel that increased annual sales by $36 million and reduced employee turnover from 100% to 67%. Expertise in operations management, inventory control, and customer service, with a focus on enhancing team performance and customer engagement.
Overview
12
12
years of professional experience
Work History
Store Manager
Price Chopper Market 32
Malta
02.2025 - Current
- Led the market in overall sales growth through strategic operational execution, team development, and customer focused initiatives.Achieved the highest improvement in customer service scores within the market by strengthening team engagement, operational standards and a high focus on delivering to the customer. (Keeping it Simple)Delivered the second-highest profit improvement in the market through expense control, operational efficiencies, shrink reduction, and sales growth.
Store Manager
Walmart
Glenmont
05.2024 - 08.2024
Complex Store Manager
Walmart
Farmingdale
09.2022 - 04.2024
- Grew sales 36 million annually in tenure, ended year 23' 185 million
- Led store through successful remodel
- Increased sales by 36 million annually, achieving a total of 185 million by end of 2023
- Expanded associate count from 400 to 600 during tenure
- Achieved 76 NPS score through improved customer engagement strategies.
- Increased revenue by over a million through strategic sales initiatives.
- Aes 76 nps +6
- Developed teams, simplified basic routines, fostered ownership, and established expectations for collaborative workforce planning and execution, enabling teams to collaboratively address solutions and challenges
Complex Store Manager
Walmart
Dickson City
03.2021 - 09.2022
- Regrand Store
- Grew Sales from 127 million to 133 million with 8 month remodel
- Promoted 6 salaried leaders and 13 associates to hourly leaders, enhancing store leadership capacity
- Reduce Turnover to 65% from 81%
- Increased associate wage % from 91 to 99 while reducing overtime by $15k and improving year-over-year by $200k
- Achieved shrink target after store missed for 2 years, surpassing target by 900 basis points and improving year-over-year by $300k
- Total store Remodel
- Secured approval for SFS launch date in September 2023
Developmental Store Manager
Walmart
Albany
08.2020 - 02.2021
Store Manager
Price Chopper Supermarkets
East Greenbush
08.2019 - 08.2020
- Achieved $35 million in total store sales during the fiscal year.
- Increased sales by $1,520,092 over previous year, exceeding budget by $346,771
- Reported store trend of $1 million compared to previous year before Covid-19 pandemic.
- Achieved net profit improvement of $981K, with $387K increase from previous year and $387K above budget
- Mentored co-manager Bryan Weaver, resulting in his promotion to Store Manager
Contractors Storm Restoration Specialist
Kroger Company
Atlanta
03.2019 - 07.2019
- Implemented marketing plans, including product positioning, campaign strategies, and market strategies, to enhance brand visibility.
- Assume responsibility for financial performance of all projects managed including supplements and final payouts.
- Participate in initial estimates preparations and review contract specifications.
- Provided product/service support to establish effective channels for information and communication.
- Generate strategic business opportunities through cross functional collaboration with sales and operations.
- Prospected and supported 1 million dollars worth of sales in 3 months.
Store Manager
Kroger Company
Tucker
07.2017 - 09.2018
- Achieved 55 million in store sales through effective merchandise placement and customer engagement.
- Secured funding for new Marketplace store project worth 36 million dollars through enhanced internal processes, community feedback, and operational improvements
- Achieved 9% sales volume increase within one year
- Led the planning, execution, and implementation of a company initiative for waste solutions.
Store Manager
Kroger Company
Stone Mountain
11.2015 - 09.2017
- Achieved 60 million in store sales through strategic marketing initiatives.
- 26% increase in Christmas Holiday Sales in 2 years
- 16% increase in Customer Service Tracker, Ranked 2nd out of 180 Stores
- Best associate tracker in Southeast out 180 stores.
- Ranked as best associate tracker among 180 stores in the Southeast, demonstrating exceptional performance.
- Ranked in top 40 out of 3000 store managers for exceptional leadership and performance.
- Set a record for overall profit and overall profit percentage per rate of sales at .502k; a 9% rate of total sales percentage. EBITDA
- Increased Customer Service Tracker by 16%, ranking 2nd out of 180 stores.
Store Manager
Kroger Company
Atlanta
05.2015 - 11.2015
- Achieved $35 million in store sales through effective merchandising strategies.
- Maintained total store shrink at 0.58%, the best record in 42 years by implementing loss prevention measures.
- Tracked internal customer service metrics, achieving 79% on a goal of 80% across 180 stores.
- Increased sales volume by 10% in under 6 months, surpassing annual store profit goal within the same timeframe.
- Promoted to Store Manager as youngest manager in Atlanta SE Division's history.
Store Manager
Kroger Company
Sandy Springs
11.2014 - 05.2015
- Achieved $50 million in store sales through effective merchandising strategies.
- Increased sales volume 6% within 1 year.
- Developed store processes that equaled an additional $300k in sales
Store Manager
Kroger Company
Atlanta
01.2014 - 11.2014
- Achieved $40 million in store sales through strategic marketing and customer engagement efforts.
- Achieved 7% EBITDA for the store.
- Reduced labor by $384K
- Rolled out $40 million pricing investment, resulting in 15% unit increase and 6% sales growth.
Education
Georgia State University
GeorgiaSkills
- Sales Strategy
- Sales growth
- Operations Management
- Inventory Control
- Operational efficiency
- Merchandising Strategy
- Employee training
- Team Leadership
- Customer Service
Languages
English, Fluent
Timeline
Store Manager
Price Chopper Market 32
02.2025 - Current
Store Manager
Walmart
05.2024 - 08.2024
Complex Store Manager
Walmart
09.2022 - 04.2024
Complex Store Manager
Walmart
03.2021 - 09.2022
Developmental Store Manager
Walmart
08.2020 - 02.2021
Store Manager
Price Chopper Supermarkets
08.2019 - 08.2020
Contractors Storm Restoration Specialist
Kroger Company
03.2019 - 07.2019
Store Manager
Kroger Company
07.2017 - 09.2018
Store Manager
Kroger Company
11.2015 - 09.2017
Store Manager
Kroger Company
05.2015 - 11.2015
Store Manager
Kroger Company
11.2014 - 05.2015
Store Manager
Kroger Company
01.2014 - 11.2014
Georgia State University