
Accomplished Manager at CkServices, bringing a diverse perspective as a proud Hispanic. A people person adept in team leadership and time management, significantly enhanced customer satisfaction through effective problem-solving and quality service. Excelled in fostering cross-functional teamwork and improving staff performance, demonstrating exceptional verbal communication and customer relationship management skills.
Managed multiple tasks simultaneously to meet the deadlines set, ensuring that the work was well organized.
There was a marked improvement in customer satisfaction owing to quicker dispute resolutions, coupled with effective communication and quality service.
Resolved conflicts among staff through active listening and assisted with collaborative solutions.
Initiated cross-functional training among staff to increase flexibility within the teams, hence improving performance.
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