Christian Walker
Brooklyn,NY
Summary
Proactive Team Lead with a strong record of improving workplace efficiency and driving transformative change. Recognized for superior productivity, strategic planning, and adept conflict resolution, ensuring streamlined operations and successful project completions. Core competencies include effective communication, leadership, and outstanding customer service. Focused on utilizing expertise to foster organizational growth and operational excellence.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work History
Master Technician
Temco Logistics
BROOKLYN, NY
02.2024 - Current
- Conducted regular inspections on machinery to identify potential problems early.
- Utilized diagnostic tools and software for precise troubleshooting of technical issues.
- Maintained accurate records of repairs and maintenance activities for compliance purposes.
- Performed technical inspections to identify any potential problems or safety issues with vehicles.
- Coordinated logistics operations to ensure timely delivery of materials and products.
- Collaborated with suppliers to streamline order processing and shipping schedules.
- Monitored transportation performance to identify areas for improvement and cost savings.
- Developed and maintained relationships with carriers and freight companies for effective service.
- Coordinated and monitored the transportation of goods between warehouses, customers, vendors, and other locations.
Concierge Supervisor
Ocean Place Resort & Spa
Long Branch, New Jersey
02.2023 - 01.2024
- Oversaw daily operations of the concierge desk, ensuring smooth workflow and communication.
- Developed strategies to improve customer service processes and procedures.
- Performed administrative duties such as maintaining logs of incident reports or tracking budget expenditures.
- Analyzed data from customer surveys to identify areas for improvement in guest experience quality.
- Scheduled shifts for all concierge personnel according to occupancy levels and peak times of operation.
Assistant Store Manager
Halls Crown Center
Kansas City, Missouri
03.2019 - 04.2023
- Developed marketing campaigns to increase membership base and revenue streams.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Supervised staff during peak hours to ensure customer satisfaction was met.
- Oversaw hiring process for new employees including conducting interviews.
- Kept accurate records of member attendance, sales figures, and inventory levels.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Consistently upheld a 95% customer satisfaction rating across two years, from 2021 through 2023.
- Supervised a team of employees and provided ongoing training to ensure high levels of safety compliance and customer satisfaction.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Education
Bachelor of Arts - Communications
Morningside University
Sioux Center, IA 09.2011 - 12.2015
Skills
- Customer service
- Inventory management
- Employee training
- Vendor coordination
- Safety inspections
- Team leadership
- Shift scheduling
- Performance evaluation
- Issue resolution
- Safety Standards Interpretation
- Safety incident reporting
- Marketing campaign development
- Client relationship management
- PPE use
- Clerical support
- Maintenance inspections
- Workforce planning
- Office 365
- Budgeting and cost control
- Invoice processing
Personal Information
Title: Team Lead
Timeline
Master Technician
Temco Logistics
02.2024 - Current
Concierge Supervisor
Ocean Place Resort & Spa
02.2023 - 01.2024
Assistant Store Manager
Halls Crown Center
03.2019 - 04.2023
Bachelor of Arts - Communications
Morningside University
09.2011 - 12.2015