Christian Webb
Shreveport,LA
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Teleperformance. Expert in operations oversight and team leadership, achieving high-quality service levels through effective management and development strategies. Demonstrates a dependable and reliable work ethic, ensuring operational excellence and financial planning acumen.
Overview
10
10
years of professional experience
Work History
Owner/Operator
Karma Studios
03.2018 - 10.2024
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Bus Driver
Caddo Parish School Board
04.2017 - 04.2018
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
Call Center Supervisor
Teleperformance
11.2014 - 05.2017
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Trained team members on performance metrics and consumer behavior identification.
- Developed process controls and metrics for daily management of call center.
- Enhanced team performance with consistent coaching, feedback, and development opportunities.
- Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.
Education
High School Diploma - General
C.E Byrd
Shreveport, LA05.2006
Skills
- Hiring
- Operations oversight
- Financial planning
- Dependable and reliable
- Customer service
- GPS and route planning
- Document management
- Commercial driving
- Courteous and polite demeanor
- Route planning expertise
- Team leadership
- Management team building
- Performance evaluation and monitoring
Timeline
Owner/Operator
Karma Studios
03.2018 - 10.2024
Bus Driver
Caddo Parish School Board
04.2017 - 04.2018
Call Center Supervisor
Teleperformance
11.2014 - 05.2017
High School Diploma - General
C.E Byrd
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