Christiana Henry
Temple,TX
Summary
Dynamic customer service professional with a proven track record at Next Alternative, excelling in problem resolution and relationship building. Skilled in upselling and enhancing customer satisfaction, I leverage strong communication and critical thinking abilities to deliver personalized service. Experienced in CRM and adept at navigating high-pressure situations to achieve positive outcomes.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Next Alternative
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Participated in training programs to enhance product knowledge and customer service skills.
- Delivered prompt service to prioritize customer needs.
Travel Consultant
American Express
09.2022 - 09.2024
- Built strong relationships with clients through exceptional communication and personalized service.
- Organized trips for individual, family and business travelers.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
- Followed up with customers to increase customer service with travel plans.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
Education
Diploma - Aviation Management
College of AvaiTion
Lagos02.2010
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Customer relations
- Microsoft Excel
- Call center experience
- Computer proficiency
- Client relations
- Microsoft outlook
- Call center operations
- Scheduling
- Appointment scheduling
- Microsoft Office Suite
- Customer relationship management (CRM)
- Travel planning
Accomplishments
- Identified and resolved a critical issue that was impacting the company's bottom line".
- "Developed a new innovation that improved customer experience and led to higher satisfaction ratings".
Certification
Sabre Certification. Diploma in aviation and management . Comptia A+
Languages
English
Full Professional
Timeline
Travel Consultant
American Express
09.2022 - 09.2024
Customer Service Representative
Next Alternative
Diploma - Aviation Management
College of AvaiTion
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