CHRISTIANA MARCH
McDonough,GA
Summary
Dynamic administrative professional dedicated to enhancing team efficiency and customer satisfaction. Expertise in managing executive schedules, coordinating logistics, and streamlining processes, resulting in improved workflows and stronger client relationships.
Overview
8
8
years of professional experience
Work History
Senior Administrative Assistant
METRO ATLANTA RAPID TRANSIT AUTHORITY
12.2024 - Current
- Coordinated calendar schedules, travel bookings, and meeting arrangements to optimize time management.
- Delivered administrative support to department executives to enhance workflow and decision-making.
- Managed preparation of agendas, minutes, and related documentation for meetings.
- Tracked annual budgets, processed invoices, and monitored expenditures to ensure fiscal responsibility.
Customer Service Advocate III
GRAPHIC PACKAGING INTERNATIONAL
06.2023 - 12.2024
- Maintained strong customer relationships through exceptional service, proactive communication, and timely follow-up support.
- Assisted customers with order inquiries, product information, shipment updates, and issue resolution to enhance customer satisfaction.
- Processed customer orders, maintained accurate records, and updated account information to ensure seamless transaction flow.
- Collaborated with internal departments to ensure timely delivery of products and resolve customer concerns efficiently.
Administrative Assistant III
UNITED POSTAL SERVICE
12.2022 - 06.2023
- Managed team meeting and client appointment schedules to optimize time and resources.
- Processed incoming mail and prioritized correspondence for management review to ensure timely responses.
- Coordinated shipping logistics to maintain timely delivery of packages and support operational needs.
- Tracked office supplies inventory to ensure availability and functionality. and placed orders for materials.
Administrative Assistant II
DHL
04.2022 - 11.2022
- Managed daily office operations, scheduling correspondence and maintaining records to ensure smooth workflow.
- Prepared reports, processed invoices, and organized filing systems to support management decisions.
- Coordinated logistics, tracking shipments and communicating with clients to ensure timely deliveries.
- Welcomed visitors professionally, addressing inquiries and directing them to appropriate personnel for assistance.
Administrative Assistant I
Cloud 9 Software
10.2018 - 04.2022
- Coordinated executives' calendars, travel arrangements, and meetings to support operational continuity.
- Managed vendor relationships and office supply inventory, reducing costs and preventing delays in operations.
- Drafted correspondence, including letters, memos, reports, and presentations for management.
- Implemented digital filing systems to streamline office processes and enhance document retrieval.
Education
Technical Diploma - Business Administration And Management
Chattahoochee Technical College
AcworthSkills
- Administrative support
- Scheduling
- Microsoft Office Suite
- Data management
- Customer service
- Professional communication
Timeline
Senior Administrative Assistant
METRO ATLANTA RAPID TRANSIT AUTHORITY
12.2024 - Current
Customer Service Advocate III
GRAPHIC PACKAGING INTERNATIONAL
06.2023 - 12.2024
Administrative Assistant III
UNITED POSTAL SERVICE
12.2022 - 06.2023
Administrative Assistant II
DHL
04.2022 - 11.2022
Administrative Assistant I
Cloud 9 Software
10.2018 - 04.2022
Technical Diploma - Business Administration And Management
Chattahoochee Technical College