CHRISTIANA MICKELSON
Seattle,WA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Dog Caretaker
Good Dog/Lazy Dog Crazy Dog
01.2024 - Current
- Ensured safety of up to 30 dogs under supervision through close monitoring and adherence to owner's instructions.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Maintained a safe environment during walks, ensuring all dogs were properly leashed and controlled at all times.
Scale Manager
Cal Portland
01.2014 - 01.2016
- Customer service to all trucking companies
- Assisted with inquires on large scale upcoming projects
- Accurately weighed trucks entering and exiting the gravel yard
- Collected the established fees and analyzed and balanced receipts
- Provided information, answered phone calls and directed customers to services
- Performed data entry, generated scale tickets, computations, reconciliations, record keeping and reporting
- Provided customer service both in person and over the phone
- Maintained a clean, functional, organized and professional work office.
Receptionist/Administrative Assistant
Tyee Golf Course (Golf course closed)
01.2012 - 01.2014
- Greet golf customers, answer phones and interact with customers in a professional manner
- Promote, maintain and track reservations for golf services and equipment
- Verify accuracy of invoices and shipments for inventory of food, product and equipment
- Analyze and reconcile inventory discrepancies and communicate with vendors.
Office Manager
Ole and Charlie's Marinas
01.2006 - 01.2012
- Greeted customers, answered phone calls, handled a variety of customer service and administrative tasks and resolved customer issues with expediency
- Promoted moorage and launching services
- Proactively improved customer service based on client feedback and follow up
- Improved and maintained internet advertising and other internet sales presence
- Performed market research and analytical work on rates in the marina industry
- Managed marina software application for customer accounts, tracked purchase orders and maintained electronic files
- Managed cleanup of company database and files
- Transformed previous manual processes relating to customers into an efficient computerized system.
Guest Services Representative
Gene Juarez Academy
01.2011 - 01.2012
- Handled a variety of customer service and administrative tasks and resolved customer issues with expediency
- Demonstrated proficiencies in improved call efficiency in a high volume environment, maintained effective phone quality while providing excellent customer service for guests
- Managed the reservation software for client appointments and student information
- Greeted and communicated with a diverse customer base, co-workers and students in a professional manner
- Tracked formula information into a computerized system
- Maintained daily attendance records for students, and responsible for an organized and clean guest area
- Effectively supported students with product sales, return guests, and other human resource functions
- Formulated calculations based on the daily receipts and processed tuition payments for students.
Barista/Assistant Manager
Starbucks
01.2006 - 01.2011
- Greeted customers on the phone, through the drive through and in person, promoting Starbucks products
- Prepared customers orders, served beverages and food items
- Operated computerized register, balanced, analyzed and compiled sales of food and beverages
- Performed Inventory control and prepared weekly schedule for coworkers
- Supervised and trained coworkers by communicationg proper policy and procedures.
Education
Advanced Study in American Sign Language (ASL) -
Seattle Central Community College
Skills
- More than 8 successful years with experience in customer service, receptionist and administrative assistant positions
- Expert at handling customers, providing excellent customer service, communication and servicing incoming calls
- Excellent working knowledge using Microsoft Office Products and possess solid computer skills
- Experience scheduling, organizational skills, purchasing, routing, and maintaining automated files
- Ability to train, motivate, and implement proactive procedures and systems
- Develop plans, conduct audits and variance analyses, track purchase orders and maintain schedules
- Experience with custom marina, automated registers and salon business reservation software
Timeline
Dog Caretaker
Good Dog/Lazy Dog Crazy Dog
01.2024 - Current
Scale Manager
Cal Portland
01.2014 - 01.2016
Receptionist/Administrative Assistant
Tyee Golf Course (Golf course closed)
01.2012 - 01.2014
Guest Services Representative
Gene Juarez Academy
01.2011 - 01.2012
Office Manager
Ole and Charlie's Marinas
01.2006 - 01.2012
Barista/Assistant Manager
Starbucks
01.2006 - 01.2011
Advanced Study in American Sign Language (ASL) -
Seattle Central Community College
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