Volleyball - NAGVA
Christian Mark Benigno
Account Executive
Harrison,NJ
Summary
Effective, adaptable and driven Account Executive with proven results in revenue production, retail customer satisfaction, and building long-term wholesale account relationships. Proficient in introducing product information to varied audiences, and adept in identifying account opportunities. Consistent follow-through with customers and exceptional negotiation abilities. Strength in leadership, perseverance and dedication to surpass company endeavors
Overview
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Account Executive
Tom And Linda Platt
New York, NY
01.2015 - Current
- Successfully and effectively conduct business through showroom retail sales with direct private consumers, and trunk show events with wholesale boutique accounts.
- Identify sales growth opportunities by constantly networking and building relationships with potential private showroom clients, and by scouting for new compatible luxury boutiques to partner with.
- Organize wardrobe seminars nationally to ensure that our product remains current and relevant especially with the sales staff of each boutique account.
- Coordinate and facilitate both SPRING and FALL Designer Fashion Week Market events.
- Distribute marketing materials to existing and prospective clients, and provide ongoing support to the PR & Marketing department.
- Negotiate trunk show contracts and sales terms with new and existing accounts.
- Responsible for 20% of the Showroom Sales/Private Clients increase, plus 80% total yearly increase in Trunk Show sales.
- Improve profit opportunities by cultivating expansion/replenishment plans for active accounts, while revitalizing underperforming accounts with fresh projects.
Brand Director - Armani Collezioni
Saks Fifth Avenue
Naples, FL
04.2014 - 12.2014
- Armani Collezioni was one of the two top producing boutique collections in SFA Naples, with a projection of over a $1M yearly business for 2015. I acceded the director position and drove the strategic framework for sales, marketing and business development.
- Intensified brand awareness by organizing a rotation of display setups and assisting in merchandising, ensuring the visibility of the brand across the store.
- Increased Spring 2014 sales volume comparison from LY, within a 3-month period from end of April 2014 through July 2014, by 30% from $600K to $800K.
- Led the Fall 2014 season with a strong 86% increase, starting off August and September 2014 with over $140K total sales compared to $75K LY.
- Left the position at the end of December 2014 with a 50% YTD increase, total sales of $750K compared to $500K LY.
- Awarded the SAKS Selling And Service Star Award for the following months: April 2014, July 2014 and October 2014.
Personal Stylist - Luxury Designer Division
Saks Fifth Avenue
Naples, FL
06.2013 - 03.2014
- Coordinated an entire shopping excursion for clients, putting together ensembles and providing styling tips that were personalized.
- Cross-sold jewelry, shoes, hats and other accessories that would complete outfit or boost new wardrobe, while complementing body styles and overall appearance.
- Collaborated with specialty ateliers to design and produce one-of-a-kind pieces for custom only clients.
- Arranged for the deliveries of seasonal textiles and garments from different fabricators, to present curated wardrobe selections per season.
- Consistently provided an exceptional and memorable customer service experience to foster client loyalty and satisfaction.
- Took additional responsibilities such as becoming the CCA+ (customer sales and information data system) Store Strategist and acting liaison for a few jewelry collections such as David Yurman, John Hardy and Ippolita.
- On track to become a "Million Dollar" book achieving total personal sales of over $575K for Fall 2013 season, from the months of August 2013 through January 2014.
- Awarded the SAKS Selling And Service Star Award for the following months: July 2013, November 2013 and January 2014.
Customer Experience Manager
Trini Salon And Spa
Fort Myers, FL
06.2013 - 12.2013
- Supervised daily salon operations and sales functions to maximize revenue, client satisfaction and employee productivity.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution.
- Organized promotional events and collaborated with other mall storefronts to increase sales/appointment volume and visibility.
- Maintained client relationships by responding to scheduling inquiries, identifying and assessing clients' needs, providing incentives, and following up with potential and existing clients.
Team Leader - Loan Processing Operations
PNC Bank, NA
Pittsburgh, PA
06.2012 - 11.2012
- Facilitated the department with handling routine to moderate inquiries and issues via telephone, email or written correspondence. It entails working on complex customer requests such as mortgage subordinations, mortgage satisfactions, and the partial release of collateral.
- Assessed the needs of primary consumers and small businesses by encouraging the use of standard screen scripts along with some deviations and independent thought processes, to ensure high level customer satisfaction.
- Implemented monthly coaching sessions for team development in all aspects of Title and Property Reports procedures, and its constant changes.
- Supervised a careful and detail-oriented review process for each Subordination application, and every document pertaining to the financing of mortgages.
Lead Coordinator - Mortgage Review Department
National Real Estate Information Services
Pittsburgh, PA
06.2010 - 06.2012
- The Mortgage Review Department is charged with researching and resolving critical issues to ensure review accuracy of Mortgage and Title documents.
- Performed a bi-weekly research routine to keep an up-to-date resource guide for county and state requirements, to ensure all critical documents can be correctly submitted for recording.
- Maintained personal log of all resolved issues in Excel to verify management reports are accurate and complete.
- Developed partnership with different lenders, banks and county offices to expedite recording processes.
Style Consultant - Luxury Designer Shoes
Nordstrom, Inc.
Aventura, FL
02.2009 - 05.2010
- Consistently ranked 1st in the department's productivity report, while also achieving a spot in the storewide weekly top 10 sales report.
- Attained recognition in the company’s National Top Tier Salesperson List, which increased my commission percentage quarterly.
- Assumed leadership roles as the team's stock and merchandising coordinator, ensuring a smooth operational function in the department in regards to re-stocking, markdowns, merchandise transfer and display organization.
- Consulted with clients to determine style preferences and provide appropriate recommendations for a complete image. .
- Cultivated lasting relationships with clients through thoughtful follow-ups via text or email.
Education
Associate of Science - Mathematics
Stetson University
Deland, FL 08.2007 - 12.2008
Applied Science And Engineering - Summer School - Engineering (Pre-Engineering)
Massachusetts Institute of Technology
Cambridge, MA 06.2007 - 07.2007
High School Diploma -
Mcarthur High School
Hollywood, FL 08.2003 - 05.2007
Skills
Relationship building and customer retention
Exceptional written and verbal communication
Creative and detailed customer presentations
Excellent analytical, critical-thinking and stress management
Ability to work independently or a team collaboration
Reliable organizational skills and punctuality
Capacity to work any size territory and meet all sales target
Business development and planning
Interests
Timeline
Account Executive
Tom And Linda Platt
01.2015 - Current
Brand Director - Armani Collezioni
Saks Fifth Avenue
04.2014 - 12.2014
Personal Stylist - Luxury Designer Division
Saks Fifth Avenue
06.2013 - 03.2014
Customer Experience Manager
Trini Salon And Spa
06.2013 - 12.2013
Team Leader - Loan Processing Operations
PNC Bank, NA
06.2012 - 11.2012
Lead Coordinator - Mortgage Review Department
National Real Estate Information Services
06.2010 - 06.2012
Style Consultant - Luxury Designer Shoes
Nordstrom, Inc.
02.2009 - 05.2010
Associate of Science - Mathematics
Stetson University
08.2007 - 12.2008
Applied Science And Engineering - Summer School - Engineering (Pre-Engineering)
Massachusetts Institute of Technology
06.2007 - 07.2007
High School Diploma -
Mcarthur High School
08.2003 - 05.2007