Christianna Harris
McDonald's
Aurora,IL
Summary
Dedicated Shift Manager with a proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in team training and inventory management, ensuring smooth operations during peak hours.
1
Certification
3
years of professional experience
Work History
Shift Manager
3 Years- Supervised team members during peak hours to enhance service delivery and customer satisfaction.
- Trained new staff on customer service standards and operational procedures.
- Resolved customer complaints using effective communication and problem-solving skills.
- Managed inventory levels and ordered supplies to meet daily service needs.
- Monitored food safety practices to uphold strict hygiene standards.
- Processed credit card payments accurately and securely through POS system.
- Assisted management in training employees on POS system operations.
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
Education
High School Diploma
Some College (No Degree) - Nursing
Skills
Food safety practices
Inventory management
Staff training
Customer service
Effective communication
Problem solving
Conflict resolution
Critical thinking
Team building
Time management
Decision-making
Dependability
Certification
- Servsafe
- Shift Leader
- BLS
- FEMA
Timeline
Shift Manager
McDonald's
08.2023 - 08.2026
Oswego East Highschool
High School Diploma
Herzing University
Some College (No Degree) from Nursing