Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Christie Castor

Brooklyn,New York

Summary

Responsible and motivated student ready to apply education in the workplace. In addition, a strong worth ethic, adaptability and exceptional customer service skills. Adept at working effectively unsupervised and quickly mastering new skills in the workplace.

Overview

8
8
years of professional experience

Work History

Patient Service Representative

RADNET
Brooklyn, New York
11.2023 - Current
  • Performed administrative duties such as filing, faxing, photocopying.
  • Maintained accurate records of services provided during each visit or procedure.
  • Inputted patient demographic data into electronic health record system.
  • Assisted with the completion of medical forms and records.
  • Processed referrals from primary care physicians to specialists for further treatment or evaluation.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Greeted patients upon arrival and directed them to the appropriate area.
  • Obtained proper authorization and identification to release confidential medical records.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Assisted in the implementation of new technologies and processes to improve patient access services.
  • Facilitated patient registration, verifying all required documentation is collected and filed properly.
  • Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Explained various admission forms and policies, acquiring signatures for consent.
  • Reviewed eligibility responses to assess patient benefit level and prepare estimates.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.

Teacher's Assistant

Beanstalk Academy
Brooklyn , NY
07.2023 - 08.2023
  • Kept class space organized, clean and learning-focused for optimal student development.
  • Modeled good behaviors for students and maintained classroom discipline.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Cared for 13 children ages 3 to 5.
  • Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
  • Developed and implemented lesson plans and activities for children of various ages.
  • Managed crafts and other hands-on activities to engage kids and promote development.
  • Enhanced student learning by teaching foundational skills in letter, number and color recognition.

Volunteer at Se Fanm

Se Fanm Non-Profit
Atlanta, GA
12.2016 - 08.2023
  • Helped package emergency kits for women and children in need.
  • Cultivated relationships and maintained regular communication with nonprofit agencies, schools and social service agencies to solicit community needs.
  • Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
  • Developed and implemented fundraising approaches to raise money for cause.
  • Assisted in the organization of numerous cultural projects
  • Facilitated a young women’s beauty pageant in low-income neighborhoods in Haiti.
  • Supervised children and participated with children in activities.
  • Tutored and assisted children individually and in small groups to help master assignments and reinforce learning concepts.

Front Desk Associate

Parabellum NYC
Queens, NY
2022 - 06.2023
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Welcomed large volume of guests and improved overall customer service.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Managed guest check-in and check-out procedures, reservations and payments.

Marketing Assistant

Non-Credit Programs at Manhattan College
Bronx, NY
10.2021 - 02.2022
  • Recruited to be the assistant director for the Advanced Placement Summer Program at Manhattan College
  • Organized posters and flyers for K-12 Summer and Afterschool programs
  • Served as contact person and source of information to maintain good communication with clients.
  • Used scheduling software to delegate resources and manage calendars.
  • Obtained signatures for financial documents and internal and external invoices.
  • Maintained positive working relationship with fellow staff and management.
  • Updated web pages and social media profiles to reflect proactive strategies and engage customers.
  • Coordinated support to facilitate general office operations.
  • Partnered with marketing team to create original content for social media channels.

Education

Bachelor of Arts -

Hunter College of The City University of New York
New York, NY
05.2025

Skills

  • Reception Management
  • Typing 75 WPM
  • HIPAA Compliance
  • Customer Service
  • Organizing and Categorizing
  • Attention to Detail
  • Work Planning and Prioritization
  • Interpersonal Skills
  • Written Communication
  • Problem-solving abilities
  • Microsoft Office
  • Professional Bedside Manner
  • Adaptable
  • Administrative Support
  • File Management
  • Front Office Management
  • Team Collaboration
  • Telephone Etiquette
  • Customer assistance and interaction

References

References available upon request

Languages

English
Native/ Bilingual
Haitian Creole
Professional

Timeline

Patient Service Representative

RADNET
11.2023 - Current

Teacher's Assistant

Beanstalk Academy
07.2023 - 08.2023

Marketing Assistant

Non-Credit Programs at Manhattan College
10.2021 - 02.2022

Volunteer at Se Fanm

Se Fanm Non-Profit
12.2016 - 08.2023

Front Desk Associate

Parabellum NYC
2022 - 06.2023

Bachelor of Arts -

Hunter College of The City University of New York

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Christie Castor