Christie Fair
Sevierville,Tennessee
Summary
Dynamic and dedicated professional with extensive experience in customer service at Publix. Proven ability to enhance customer satisfaction through effective communication and product knowledge. Skilled in cash handling and transaction processing, while demonstrating reliability and a strong work ethic. Committed to fostering brand loyalty and creating positive shopping experiences.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
24
24
years of professional experience
Work History
Cashier/Customer Service
Publix
06.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Adjusted work shifts to ensure seamless business operations.
- Processed cash, check, and credit card payments efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Frozen and Dairy Associate
Buehler's Fresh Foods
03.2018 - 04.2020
- Ensured product freshness by routinely rotating items and removing expired goods from shelves.
- Assisted customers with locating products, providing knowledgeable recommendations based on their needs.
- Collaborated with team members to allocate responsibilities effectively during peak times.
- Participated in ongoing training and development opportunities to stay current with industry trends and enhance overall performance as a Frozen and Dairy Associate.
Cashier Team Lead
Aldi Inc.
04.2001 - 2009
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
- Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
- Provided backup support during high traffic periods by stepping into cashier roles when necessary.
- Monitored areas for security issues and safety hazards.
- Streamlined cashier operations for improved productivity and reduced wait times.
- Performed cash, card, and check transactions to complete customer purchases.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Set up new sales displays each week with fresh merchandise.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Restocked and organized merchandise in front lanes.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
General Studies
Strongsville High School
Strongsville, OHSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Dependability and reliability
- Basic math
- Product knowledge
- Honest and dependable
- Product restocking
- Merchandise restocking
- ID verification
- Credit and cash transactions
- Cash register systems
Timeline
Cashier/Customer Service
Publix
06.2022 - Current
Frozen and Dairy Associate
Buehler's Fresh Foods
03.2018 - 04.2020
Cashier Team Lead
Aldi Inc.
04.2001 - 2009
General Studies
Strongsville High School