Christie Givens
Memphis,TN
Summary
Dynamic manager with over 14 years of experience in staff management and training development. Proven ability to improve service quality, enhance team performance, and foster a positive work environment in high-pressure settings.
Overview
18
18
years of professional experience
Work History
Manager
Big Bills Barbeque
Memphis, Tennessee
02.2010 - 05.2024
- Oversaw daily operations to ensure efficient service in a high-volume barbecue restaurant.
- Managed staff schedules to maximize coverage during peak hours.
- Monitored staff performance, addressing issues to maintain service quality.
- Conducted performance evaluations, delivering constructive feedback and coaching for team growth.
- Trained employees on various job positions to ensure role coverage.
- Recruited and hired qualified candidates to fill open positions.
- Led regular meetings with staff to review progress and identify improvement areas.
Sales Associate
Claire's Accessories
Memphis, Tennessee
05.2006 - 08.2010
- Greeted customers and provided exceptional customer service.
- Assisted customers in selecting jewelry and accessories for various occasions.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed sales transactions accurately using point-of-sale systems.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Increased sales by suggesting complementary items based on customer interests.
- Educated customers on product features and proper usage to facilitate informed purchasing decisions.
- Organized merchandise displays to create an inviting shopping environment.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Received and displayed product shipments on store retail shelves upon delivery.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Maintained up-to-date knowledge of store merchandise and policies.
- Used technology resources to assist customers in locating and selecting items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
High School Diploma -
Whitehaven High School
Memphis, TN03-2009
Skills
- Staff supervision
- Performance evaluation
- Training design
- Shift scheduling
- Time management
- Financial management
- Operational safety
- Customer service
- Team collaboration
- Verbal and written communication
- Problem solving
- Conflict resolution
- Schedule preparation
- Network cultivation
Timeline
Manager
Big Bills Barbeque
02.2010 - 05.2024
Sales Associate
Claire's Accessories
05.2006 - 08.2010
High School Diploma -
Whitehaven High School