CHRISTIE HAYES
Jacksonville,FL
Summary
Dynamic Program Director with a proven track record in regulatory governance and risk mitigation. Expertise in operational excellence and change management, driving compliance initiatives to enhance patient care and optimize clinic operations.
Overview
20
20
years of professional experience
Work History
Program Director
New Season
Jacksonville, FL
06.2026 - Current
- Lead clinic operations, staff coaching, and compliance across patient care, documentation, and daily workflows while maintaining alignment with 42 CFR Part 2, 45 CFR Parts 160 & 164, and state/federal requirements.
- Oversee financial operations including cash handling, budgeting, payer performance, patient responsibility collection, and collaboration with Revenue Cycle on billing accuracy and charge master integrity.
- Conducted KPI reviews, quarterly quality audits, and CARF and state survey readiness to sustain accreditation and drive continuous clinic improvement.
- Monitor EMR data accuracy, medication inventory controls, intake/admission/discharge documentation, and compliance with DEA and Board of Pharmacy requirements.
- Partnered with Talent Acquisition to recruit and onboard staff and contract labor, ensured coverage, and supported training and performance management to foster a safe work environment.
- Escalated incidents, grievances, and regulatory issues to leadership while maintaining productive relationships with external authorities and stakeholders.
REGIONAL COMPLIANCE & RISK SPECIALIST
Sanitas Medical Centers
02.2025 - 10.2025
- Spearheaded regulatory compliance and risk assessments across primary and urgent care regions, enhancing adherence to regulations in Jacksonville, Ocala, and Tallahassee.
- Led high-stakes investigations into clinical, HR, and HIPAA-related incidents reported via the corporate hotline, ensuring rapid remediation and root-cause analysis.
- Chaired Quarterly Compliance Committee Meetings; delivered strategic recommendations to executives, driving clinical and operational risk reduction initiatives.
ECO, FPO, & DIRECTOR OF COMPLIANCE
PARALLON, DIVISION OF HCA
Jacksonville, USA
04.2009 - 10.2024
- Managed Ethics and Compliance for 125 hospitals, outpatient facilities, and cancer centers.
- Served as 1 of 4 ethics & compliance officers for revenue cycle at HCA, ensuring adherence to regulatory standards across operations.
- Achieved and maintained a 5-year streak of perfect Compliance Operations Audits, a benchmark for the division.
- Acted as a key compliance architect for major company acquisitions and divestitures, integrating new facilities into the corporate compliance framework without operational downtime.
- Spearheaded Division Standard Chargemaster in Florida and led Beta pilot for Enterprise Standard Chargemaster, aligning multi-state billing structures to enhance compliance consistency.
- Successfully coordinated high-level government audits including OIG, OCR, CMS, and Medicaid, protecting organizational reputation and revenue.
- Led HIPAA compliance initiatives, conducting risk assessments and implementing education programs to promote organizational awareness and adherence.
- HCA, the largest for-profit health system in the US.
MANAGER, MANAGED CARE REPORTING
Parallon, Division of HCA
10.2007 - 04.2009
- Improved organizational cash flow by optimizing AR accuracy reviews and providing critical financial projections to hospital leadership.
- Managed daily operations for healthcare services across multiple facilities.
- Coordinated staff schedules to ensure adequate coverage and operational efficiency.
- Implemented process improvements to enhance patient care delivery standards.
MIT -Manager in Training
Parallon, Division of HCA
08.2006 - 10.2007
- Assisted in coordinating daily operations and workflow management.
- Supported team members in implementing process improvements and operational efficiencies.
- Collaborated with departments to enhance communication and teamwork initiatives.
BUSINESS MANAGER
Bremer Brace of FL, Inc.
- Oversaw HR, Payroll, and Compliance for three patient-care offices and a central fabrication lab.
ASSISTANT NURSING HOME ADMINISTRATOR
Heartland Healthcare
- Managed daily operations for a 120-bed Skilled Nursing Facility, leading a team of 160 employees across 10 departments.
Education
Bachelor of Science - Health Administration
University of North Florida
Skills
- Strategic Leadership
- Enterprise Risk Management (ERM)
- Change Management
- Board Reporting
- Regulatory Governance
- HIPAA/Privacy
- OIG/CMS/OCR Audits
- Managed Care/ Tricare
- Operational Excellence
- Revenue Cycle Compliance
- Chargemaster (CDM) Standardization
- P&L Oversight
- Risk Mitigation
- Ethics Investigations
- Medical Identity Theft
- Internal/External Auditing
Timeline
Program Director
New Season
06.2026 - Current
REGIONAL COMPLIANCE & RISK SPECIALIST
Sanitas Medical Centers
02.2025 - 10.2025
ECO, FPO, & DIRECTOR OF COMPLIANCE
PARALLON, DIVISION OF HCA
04.2009 - 10.2024
MANAGER, MANAGED CARE REPORTING
Parallon, Division of HCA
10.2007 - 04.2009
MIT -Manager in Training
Parallon, Division of HCA
08.2006 - 10.2007
ASSISTANT NURSING HOME ADMINISTRATOR
Heartland Healthcare
BUSINESS MANAGER
Bremer Brace of FL, Inc.
Bachelor of Science - Health Administration
University of North Florida