Christie Heller
Flemington,NJ
Summary
Proactive and meticulous department manager with over 15 years experience in retail management. Highly motivated and result-oriented managing operations of multiple high-volume retail stores. Expert in driving ambitious sales and revenue goals and managing profit & loss. Experienced in leveraged sales strategies, merchandising and maintaining vendor relationships to surpass financial goals.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Department Manager
Saker Shoprite
Branchburg Township, NJ
04.2018 - Current
- Powered industrial Truck Certified and warehouse management to maintain optimal stock levels and meet expected demands while minimizing losses due to shrinkage or obsolescence.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends, sales data, and experience to strategically find opportunities to maximize profits and goals in the continuous changing demographics.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Training and coaching new associates along with management training.
- Developed and implemented useful sales strategies and merchandising skills to maximize sales, reduce costs, and minimize department shrinkage.
- Pursued revenue development strategies to meet the company's financial goals of the department and store, while continuously adhering to and exceeding the company's financial quarterly budgets.
- Maintaining the highest level of customer service using strong interpersonal skills to continue to build productive relationship that continue to win the customers loyalty.
Quality Control Supervisor
The Info Store
Frenchtown, NJ
03.2006 - 04.2008
- Supported audits and led teams to fully investigate quality control processes and root out deficiencies.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Managed a diverse team of quality control technicians, fostering collaboration and open communication.
- Built relationships with customers and managed accounts to drive revenue and profit.
Key Holder
Rite Aid
Whitehouse Station, NJ
06.2003 - 03.2006
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
Education
High School Diploma -
Hunterdon Central Regional High School District
Flemington, NJ06.2002
Skills
Customer Service
Strategies and goals
Vendor Relationship Management
Scheduling
Training and mentoring
Problem-Solving
Performance reviewing
Team Supervision
Goals and performance
Retail Management
Loss Prevention
Sales expertise
Certification
Powered Industrial Truck Certified
Heartsaver CPR AED Certified
Timeline
Department Manager
Saker Shoprite
04.2018 - Current
Quality Control Supervisor
The Info Store
03.2006 - 04.2008
Key Holder
Rite Aid
06.2003 - 03.2006
High School Diploma -
Hunterdon Central Regional High School District