Christie Mitchell
Summary
Dedicated healthcare professional with extensive experience in patient care and administrative support. Proven ability to manage patient interactions and documentation efficiently while promoting a compassionate environment. Committed to ensuring patient safety and satisfaction across diverse backgrounds.
Overview
29
29
years of professional experience
Work History
Front Desk Receptionist
Carolina Center for Surgery
09.2021 - Current
- Checked patients in for appointments and provided necessary paperwork as Front Desk Receptionist.
- Answered phones, created charts, and scheduled appointments in communications department.
- Took patients' payments for copays and bills with our office.
- Print off all paperwork that is used for appointments that are scheduled each day.
- Answered phone calls during staff breaks when other staff are at their break for lunch.
- Sorted and distributed incoming mail daily, Secured clinic premises at the end of each day each day at close of Clinic.
- Scanned all documents to patients' charts once completed by patient.
- Assisted colleagues to address team needs and improve workflow.
- Went to Bank once a week to deposit any cash we had taken for payment.
Rehabilitation Technician
Kindred Healthcare
Jacksonville
11.2007 - Current
- Documented and filed patient health reports and charts.
- Monitored and assisted Occupational and Physical Therapists during treatments to enhance patient care.
- Supported therapists in implementing and refining treatment programs to optimize patient services.
- Transferred and transported patient from one area to another area.
- Executed clerical tasks, including inventory management, filing, and recordkeeping, to maintain efficient office operations.
- Performed operational duties such as answering phone, copying documents and updating schedule boards.
- Managed intradepartmental infection control and equipment security.
- Facilitated sales transactions with Select Rehabilitation to promote services.
Certified Nursing Assistant
Brian Center
01.2006 - 10.2007
Certified Nursing Assistant
Brian Center
06.2001 - 09.2005
Certified Nursing Assistant
Autumn Village
Beulaville
01.1999 - 06.2001
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Assisted residents with daily activities, fostering independence and enhancing quality of life at assisted living facility.
- Maintained cleanliness and safety of patient rooms and common areas.
Certified Nursing Assistant
Brian Center of Wallace
01.1998 - 01.1999
Certified Nursing Assistant
Britthaven of James City
04.1998 - 08.1998
Certified Nursing Assistant
Britthaven of Jacksonville Nursing & Rehabilitation
02.1998 - 04.1998
Certified Nursing Assistant
Guardian Care Nursing & Rehabilitation Ctr
01.1998 - 02.1998
- Delivered nursing assistance to residents in 80-bed Skilled Nursing Care facility.
- Documented patient intake and dietary requirements while assisting with feeding and monitoring for improved care.
- Monitored patient alarms to ensure timely responses to patient needs.
- Used mobility devices and wheelchair equipment to transport patients.
- Managed and maintained patient rooms, shared living areas, and nursing stations to ensure a clean and safe environment.
- Engaged with patients' families and friends to enhance visit experience through courteous and efficient communication.
Education
High School Diploma -
East Duplin High School
Beulaville, NCCertified Nursing Assistant Program -
Wayne Community College
Goldsboro, NCSkills
- Front desk operations
- Scheduling appointments
- Patient relations
- Medical Terminology knowledge
- Documentation expertise
- Customer service
- Time management
- Customer service
- Valid driver’s license
- Customer service
Experience
Emerge Ortho
February 24, 2025 to Present
Patient Support Specialist
-Front Desk Receptionist where I checked patients in for appointments give patients their paperwork for appointments.
-Took patients payments for Copay’s and Bill with our office.
-Send out messages to patients regarding balance on account.
- Accomplished clerical tasks, including inventory management, filing copying and recordkeeping, to keep office operations smooth and efficient.
-Answered phones and transferred calls to appropriate staff.
Timeline
Front Desk Receptionist
Carolina Center for Surgery
09.2021 - Current
Rehabilitation Technician
Kindred Healthcare
11.2007 - Current
Certified Nursing Assistant
Brian Center
01.2006 - 10.2007
Certified Nursing Assistant
Brian Center
06.2001 - 09.2005
Certified Nursing Assistant
Autumn Village
01.1999 - 06.2001
Certified Nursing Assistant
Britthaven of James City
04.1998 - 08.1998
Certified Nursing Assistant
Britthaven of Jacksonville Nursing & Rehabilitation
02.1998 - 04.1998
Certified Nursing Assistant
Brian Center of Wallace
01.1998 - 01.1999
Certified Nursing Assistant
Guardian Care Nursing & Rehabilitation Ctr
01.1998 - 02.1998
High School Diploma -
East Duplin High School
Certified Nursing Assistant Program -
Wayne Community College