Christie Popp
GE Appliances
Louisville,KY
20
years of professional experience
Experienced Customer Service Representative with a strong background in project coordination and cross-functional teamwork. Drives project success through timely execution and unwavering quality standards. Facilitates collaboration and resolves challenges effectively, enhancing overall team performance.
Work History
Customer Service Representative
1 Year 4 Months- Take care of our customers' needs overall, regardless of the situation. Ensure our customers have what they need by following up on product any movement necessary to get the order to them.
- Resolve customer inquiries efficiently through multiple communication channels, enhancing satisfaction and loyalty.
- Facilitate product returns and exchanges, ensuring compliance with company policies and procedures.
- Collaborate with team members to streamline processes, improving response times to customer requests.
- Trained new staff on customer service protocols, fostering a knowledgeable and skilled support team.
Senior Project Manager
10 Years- Coordinated creation and scheduling of orders for projects exceeding 500 units, ensuring timely delivery and alignment with project timelines.
- Presented regular status reports to executive leadership, providing insights into progress made toward achieving key milestones.
- Managed regulatory compliance throughout project lifecycle, mitigating risks and ensuring adherence to industry standards.
- Ensured compliance with relevant regulations during all stages of a project lifecycle.
Order Picker
1 Year 8 Months- Communicated effectively to coordinate and fill multiple orders accurately.
- Conducted regular cycle counts to maintain accurate inventory levels in assigned areas.
- Operated scanning equipment for efficient picking, packing, and shipping of orders.
Premier Banking Manager
7 Years 8 Months- Managed operations for team of 12 bankers to achieve performance metrics.
- Maintained knowledge of financial regulations, products, and services in Premier banking to ensure compliance.
- Resolved customer complaints promptly, ensuring customer satisfaction and professional interaction.
Education
High School Diploma
Skills
Order management software
Microsoft Office
Excel
Oracle
SalesforceTechnical troubleshooting
and CustomerNet. Along with other logistical and office applications.
Very quick and eager learner
Project management
Customer service
Effective communication
Problem resolution
Cross-functional collaboration
Adaptability and flexibility
Organizational skills
Active listening
Critical thinking
Order processing
Timeline
Customer Service Representative
The Habegger Corporation
04.2025 - CurrentRead More
Senior Project Manager
GE Appliances
08.2016 - CurrentRead More
Order Picker
Amazon
11.2014 - 07.2016Read More
Premier Banking Manager
Wells Fargo
06.2006 - 02.2014Read More
Western High School
High School Diploma
Read More