Christin Thistleton
Crescent City,FL
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
Work History
Owner/President
Shade Solutions of North Fla, Inc
Orange Park, FL
10.2006 - 2012
- Directed marketing and sales strategies for indoor and outdoor shade products.
- Showcased product offerings to architects, general contractors, and developers.
- Oversaw coordination and installation of products with subcontracted general contractors and their teams.
- Facilitated participation in trade and home shows to enhance brand visibility.
- Oversaw maintenance of all accounting and bookkeeping records.
- Oversaw daily operational activities to ensure efficiency and effectiveness.
- Engaged actively as a member and participant in various civic and professional organizations.
Commercial Lines Account Manager
ThompsonBaker Insurance
St Augustine, FL
06.2004 - 09.2006
- Managed incoming calls from existing and prospective clients regarding all lines of commercial insurance.
- Oversaw and sustained a $3.5 million portfolio of business accounts.
- Delivered quotes, illustrations, and expert advice through telephone and in-person consultations.
- Facilitated coordination of account details with producer to ensure seamless integration into agency operations.
- Analyzed client portfolios to identify cross-selling opportunities for additional insurance lines.
Office Representative
State Farm Insurance
Jacksonville, FL
04.2003 - 06.2004
- Managed incoming calls from existing and prospective clients regarding personal insurance lines.
- Facilitated delivery of quotes, illustrations, and advice through telephone and in-person consultations.
- Collaborated with attorneys, title agents, and mortgage brokers to facilitate customer home purchases.
- Executed cross-selling strategies and integrated marketing techniques to expand insurance offerings within existing client base.
Operations Supervisor
Venus Swimwear
Jacksonville, FL
08.2001 - 06.2003
- Oversaw daily operations of one to four coordinators, ensuring adherence to service level schedules and optimizing cost per call, quality, and productivity performance.
- Facilitated coaching sessions and delivered ongoing feedback to coordinators and consultants regarding weekly and bi-weekly performance outcomes.
- Established and executed essential processes to enhance measurability and achieve program objectives.
- Led a team of 20-30 customer care and order entry consultants to enhance service delivery.
- Analyzed and evaluated CMS reports daily to optimize consultant performance against specifications.
- Oversaw record maintenance for direct reports, including attendance, performance results, payroll, and human resource issues.
- Assessed and fulfilled training requirements for team members, both individually and collectively.
- Managed scheduling logistics for online consultants to optimize client availability.
Team Manager
BellSouth Telecommunications
Jacksonville, FL
08.1999 - 08.2001
- Facilitated observations and feedback sessions for a team of seven online specialists serving remote customers.
- Mentored and developed specialists to achieve personal and team objectives, including monthly sales targets, average handle time, service levels, and quality performance.
- Assisted in organizing team meetings and sales seminars to enhance product knowledge. Supported additional training sessions to improve team performance. Facilitated discussions to address team challenges and promote collaboration.
- Inspired specialists to achieve and surpass monthly targets through strategic, results-oriented incentives.
Education
Associate of Arts -
Florida Gateway College
Lake City, FLSkills
Managed various aspects of small business operations to enhance customer service and satisfaction and drive company efficiency and profitability
Managed customer interactions to ensure effective communication and support
Monitored and enforced regulatory compliance to mitigate risks and uphold industry standards
Developed and delivered clear verbal and written communication to support project objectives
Project management through all phases of development to achieve timely and cost-effective delivery Oversaw resource allocation and risk management to enhance project outcomes
Directed operations management initiatives to streamline processes and improve service delivery
Directed strategic business management initiatives to drive growth and optimize resources as well as enhance operational efficiency
Performed detailed project estimating to facilitate effective planning and execution of initiatives
Led marketing initiatives to enhance brand visibility and engagement Oversaw project timelines and resource allocation for successful campaign execution Cultivated relationships with community leaders and business owners to drive strategic marketing efforts
Administered financial management strategies to optimize resource allocation and support organizational goals
Cultivated strategic partnerships and identified new business opportunities to enhance revenue streams
Oversaw bidding processes to enhance project acquisition strategies Coordinated to ensure comprehensive bid submissions Analyzed vendor proposals to facilitate informed decision-making
Formulated comprehensive budgets to support strategic planning and resource allocation
Developed targeted sales strategies aimed at enhancing market penetration and customer acquisition
Oversaw inventory management processes to optimize stock levels and reduce discrepancies
Implemented efficient systems for records organization and management to support operational efficiency
Timeline
Owner/President
Shade Solutions of North Fla, Inc
10.2006 - 2012
Commercial Lines Account Manager
ThompsonBaker Insurance
06.2004 - 09.2006
Office Representative
State Farm Insurance
04.2003 - 06.2004
Operations Supervisor
Venus Swimwear
08.2001 - 06.2003
Team Manager
BellSouth Telecommunications
08.1999 - 08.2001
Associate of Arts -
Florida Gateway College