Christin Wright
San Antonio,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service at Pilot Flying J Travel Center. Proven ability in cash handling and conflict resolution, enhancing customer satisfaction and loyalty. Recognized for training staff effectively and maintaining high operational standards, contributing to a positive and efficient work environment.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Cashier
Tex Best Travel Center
06.2024 - 02.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Processed refunds and exchanges in accordance with company policy.
Shift Leader
Pilot Flying J Travel Center
06.2023 - 04.2024
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Monitored equipment maintenance schedules to ensure timely repairs, preventing downtime and loss of productivity.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
Waitress
TA Travel Center
03.2007 - 03.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
- Processed refunds and exchanges in accordance with company policy.
Deli Manager
Pilot Flying J Travel Center
08.2019 - 04.2020
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
Assistant Restaurant Manager
Pilot Flying J Travel Center
01.2018 - 08.2019
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity.
- Managed team of up to Number restaurant staff, maintaining exceptional customer service and quality standards.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
- Analyzed daily sales figures and developed strategies to increase sales.
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Improved operational efficiency by introducing scheduling system that optimized staff allocation during peak hours.
- Reduced instances of order errors and improved customer satisfaction by implementing digital ordering system.
- Developed loyalty program that encouraged repeat business and increased customer engagement.
- Reduced waste and optimized resource use by implementing food waste tracking system.
- Maintained compliance with health and safety regulations, ensuring safe dining environment for customers and staff.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maximized quality assurance by completing frequent line checks.
Deli
Pilot Flying J Travel Center
04.2015 - 01.2018
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
No Degree - Basics
Saint Philip’s College
San Antonio, TXGeneral Studies
East Central ISD
San Antonio, TX12.1999
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Money handling
- Reliability and punctuality
- Customer relations
- Cash register operation
- Order taking
- Professionalism and courtesy
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Cash drawer balancing
- POS system operations
- Payment collection
- POS systems
- Staff training
- Refund handling
- Guest inquiries
- ID verification
- Attention to detail
- Decision making aptitude
- Daily reporting
- Product recommendations
- Drawer balancing
- Returns processing
- Point of sale operation
- Point-of-sale system operation
- Order verification
- Reports and documents
- Records maintenance
- Fraud prevention awareness
- Loyalty program promotion
- Proficient in software
- Liquor regulations and compliance
Certification
Food handlers license
TABC
Timeline
Cashier
Tex Best Travel Center
06.2024 - 02.2025
Shift Leader
Pilot Flying J Travel Center
06.2023 - 04.2024
Deli Manager
Pilot Flying J Travel Center
08.2019 - 04.2020
Assistant Restaurant Manager
Pilot Flying J Travel Center
01.2018 - 08.2019
Deli
Pilot Flying J Travel Center
04.2015 - 01.2018
Waitress
TA Travel Center
03.2007 - 03.2012
No Degree - Basics
Saint Philip’s College
General Studies
East Central ISD