Christina Aceto
Grand Terrace,CA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
EGA Homes
Riverside, California
01.2020 - 12.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Updated databases with new and modified customer data.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Cashier
Popeyes
Ontario, California
11.2022 - 10.2023
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Performed other duties as assigned by management.
Warehouse Worker
Amazon
Moreno Valley, California
10.2023 - 05.2024
- Organized warehouse space for efficient storage of products.
- Operated scanners, computers, and other equipment to track orders.
- Ensured safety protocols were followed at all times while operating machinery.
- Followed established guidelines for picking orders accurately.
- Transported goods to designated areas within the warehouse facility.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
Education
High School Diploma -
Colton High School
Colton, CA06-2007
Some College (No Degree) - Human Services
San Bernardino Valley College
San Bernardino, CASkills
- Appointment Scheduling
- Account updating
- Data Collection
- Data Entry
- Inbound and Outbound Calling
- Product Knowledge
- Payment Processing
- Microsoft Office Suite
- Service Upselling
- Professional telephone demeanor
- Store maintenance
- Lead Generation
- Complaint Handling
- Critical Thinking
- Office equipment proficiency
- Research
Timeline
Warehouse Worker
Amazon
10.2023 - 05.2024
Cashier
Popeyes
11.2022 - 10.2023
Customer Service Representative
EGA Homes
01.2020 - 12.2022
High School Diploma -
Colton High School
Some College (No Degree) - Human Services
San Bernardino Valley College
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