Christina Anderson
Houston
Summary
Result-driven in multiple career field, i specialize in customer service, healthcare , and also the banking industry. Fostered strong connection with my customer and my clients in either fieldShow the experience in either career field i am at the end.nd. I have my certification in healthcare. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Direct Support Professional
Sevita Health
Houston, TX
07.2023 - 07.2025
- Collaborated with multidisciplinary teams to develop personalized care plans tailored to client needs and goals.
- Monitored client progress and reported observations, ensuring timely adjustments to care approaches as needed.
- Provided compassionate support to individuals with developmental disabilities, enhancing daily living skills and promoting independence.
- Monitored client progress and reported observations, ensuring timely adjustments to care approaches.
- Administered medications according to established protocols and safety standards.
Senior Personal Banker
First Convenience Bank
Houston, TX
08.2022 - 05.2023
- Analyzed customer financial needs to provide tailored banking solutions and increase product penetration.
- Led team in enhancing customer service strategies to improve client satisfaction and retention.
- Mentored junior bankers on financial products and compliance regulations, fostering professional development.
- Developed and implemented process improvements, resulting in streamlined operations and reduced transaction times.
- Collaborated with management to create training programs aimed at increasing employee efficiency and performance metrics.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and record-keeping.
Care Partner
Pegasus Senior Living
04.2022 - 07.2022
- Assisted with daily living activities, promoting independence and dignity among seniors.
- Provided compassionate support to residents, enhancing overall well-being and comfort.
- Collaborated with healthcare professionals to ensure comprehensive care plans are followed effectively.
- Trained new staff on caregiving best practices and operational procedures for quality service delivery.
- Monitored resident health conditions, reporting changes to nursing staff for timely interventions.
Customer Service Representative
Continuum
Jackson, MS
12.2020 - 05.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders efficiently using CRM software, ensuring accuracy in data entry.
- Collaborated with team members to enhance service delivery and improve customer satisfaction.
- Assisted in training new staff on operational procedures and customer interaction protocols.
- Delivered exceptional customer service through effective communication and problem-solving skills.
- Handled escalated issues, ensuring timely resolutions for clients.
Retail Banker
Fort Sill National Bank
Jackson, MS
07.2021 - 06.2022
- Provided exceptional customer service to enhance client satisfaction and retention.
- Processed account transactions accurately and efficiently, ensuring compliance with bank policies.
- Assisted clients with loan applications, guiding them through documentation and approval processes.
- Trained new staff on operational procedures, enhancing team productivity and service delivery.
- Kept current with financial services marketplace and legal and regulatory environment to uphold the highest ethical requirements of the industry.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
Caregiver
Home Instead Senior Care Home
Clinton, MS
04.2021 - 07.2021
- Administered medications as prescribed, monitoring client health and well-being.
- Developed personalized care plans in collaboration with families and healthcare providers.
- Assisted clients with daily living activities, ensuring comfort and safety.
- Provided companionship to clients, enhancing emotional support and social interaction.
- Oversaw scheduling of caregiver assignments to ensure consistent service delivery.
- Evaluated client progress regularly, adjusting care plans based on evolving needs.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Cashier
Tokyo Express Restaurant
Jackson, MS
08.2018 - 07.2021
- Provided exceptional customer service, addressing inquiries and resolving concerns.
- Processed customer transactions efficiently using POS system.
- Assisted in maintaining accurate cash drawer and balancing at end of shifts.
- Trained new cashiers on operational procedures and customer interaction standards.
- Collaborated with team members to ensure a clean and organized work environment.
- Streamlined checkout process, reducing wait times for customers during peak hours.
Education
No Degree - Medical Assisstant
The College of Health Care Professions
TX12-2026
High School Diploma -
Pasadena Memorial High School
Pasadena, TX05-2016
Skills
- Customer support
- Service orientation
- Issue resolution
- Customer feedback
- Attention to detail
- Process improvement
- Data entry
- Relationship management
- Loan origination
- Portfolio management
- Wealth management
- Patient advocacy
- Product knowledge
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
Certification
- Basic Life Support , American Heart Association - 05/2028
- CPR , American Heart Association - 05/2028
Timeline
Direct Support Professional
Sevita Health
07.2023 - 07.2025
Senior Personal Banker
First Convenience Bank
08.2022 - 05.2023
Care Partner
Pegasus Senior Living
04.2022 - 07.2022
Retail Banker
Fort Sill National Bank
07.2021 - 06.2022
Caregiver
Home Instead Senior Care Home
04.2021 - 07.2021
Customer Service Representative
Continuum
12.2020 - 05.2021
Cashier
Tokyo Express Restaurant
08.2018 - 07.2021
No Degree - Medical Assisstant
The College of Health Care Professions
High School Diploma -
Pasadena Memorial High School