Christina Anderson
Newport News,VA
Summary
Detail-oriented Assistant Manager experienced in team leadership and project management. Improved efficiency and increased productivity through effective relationship-building and decision-making skills. Focused on enhancing customer satisfaction and guiding new talent to achieve organizational objectives.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Ace Hardware
Hampton, VA
04.2019 - Current
- Supervised store operations at Ace Hardware retail location
- Trained associates on customer service and sales floor procedures
- Managed inventory checks and restocking across hardware departments
- Coordinated daily opening and closing tasks for store readiness
- Resolved customer concerns with product knowledge and store policies
- Supported merchandising displays and seasonal promotional setups
- Monitored cash handling and register accuracy during shifts
- Scheduled staff coverage and guided team performance on busy days
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
House keeping supervisor
Hampton inn
Williamston, NC
01.2014 - 03.2020
- Supported Ace Hardware store operations through daily floor supervision and customer service.
- Trained associates on product knowledge, store procedures, and service standards.
- Managed inventory counts, stock replenishment, and receiving for hardware departments.
Maximum health care
Maximum health care
Williamston, NC
01.2015 - 10.2017
- Managed inventory counts, stock replenishment, and receiving for hardware departments.
- Trained associates on product knowledge, store procedures, and service standards.
- Supported Ace Hardware store operations through daily floor supervision and customer service.
Education
GED
Chesapeake , VASkills
- Inventory management
- Cash reconciliation
- POS systems
- Merchandising displays
- Stock control
- Sales monitoring
- Customer service
- Customer service and satisfaction
- Staff training and development
- Staff training
- Orientation and training
- Team leadership
- Staff supervision
- Schedule management
- Workload management
- Money handling
- Multitasking and organization
- Problem solving
- Conflict resolution
- Effective communication
- Adaptability and flexibility
- Policy enforcement
- Closing oversight
- Money handling
- Customer service and satisfaction
- Time management
References
References available upon request.
Timeline
Assistant Manager
Ace Hardware
04.2019 - Current
Maximum health care
Maximum health care
01.2015 - 10.2017
House keeping supervisor
Hampton inn
01.2014 - 03.2020
GED