Christina Araujo
Tucson,AZ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Banner Health, University Medical Center
Tucson, AZ
07.2023 - Current
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Collected co-pays and other payments from patients at time of service.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Obtained informed consent and payment documentation from patients and filed in system.
Audiology Assistant
Tucson Ear Nose and Throat
Tucson , AZ
06.2020 - 07.2023
- Performed administrative duties such as scheduling appointments, filing medical records, and processing payments.
- Ensured all necessary paperwork was completed accurately prior to submitting it to insurance companies.
- Maintained clinical documentation of patient treatments.
- Collaborated with other healthcare professionals to ensure optimal care for patients with hearing impairments.
- Managed inventory of supplies needed for audiological tests and treatments.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Dental Assistant
Silverbell Dental Care
Tucson, AZ
06.2019 - 03.2020
- Established clean, sterile and welcoming environment for patients.
- Prepared patients by explaining scheduled treatments and potential side effects.
- Responded promptly to requests from other staff members or dentists while maintaining a professional demeanor.
- Educated patients on treatment procedures and post-procedure home care.
- Exposed dental diagnostic x-rays.
Education
Dental Assisting Certificate - Dental Assisting
Pima Community College
Tucson, AZ05-2019
Bachelor of Science - Public Health
University of Arizona
Tucson, AZSkills
- Patient Education
- Multitasking and Organization
- Relationship Building
- Spanish Fluency
Languages
Spanish
Professional
Affiliations
- Weightlifting
Certification
- cpr certification
Timeline
Patient Access Representative
Banner Health, University Medical Center
07.2023 - Current
Audiology Assistant
Tucson Ear Nose and Throat
06.2020 - 07.2023
Dental Assistant
Silverbell Dental Care
06.2019 - 03.2020
Dental Assisting Certificate - Dental Assisting
Pima Community College
Bachelor of Science - Public Health
University of Arizona