Christina Ashmore
Grantville,GA
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising talented teams. Works to facilitate teams to develop action plans to address issues and presents solutions to management and key stakeholders.
Overview
18
18
years of professional experience
Work History
Shift Lead
Elite Comfort Solutions
Newnan, Georgia
06.2017 - Current
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Provided guidance and support to other team members as needed.
- Ensured that all safety protocols were followed at all times.
- Supervised staff during shift changes and ensured transition went smoothly.
- Participated in weekly meetings with management team to discuss strategies and goals.
- Assisted in the training of new employees.
Shift Manager
Michaels Arts and Crafts
Newnan, Georgia
11.2016 - 03.2017
- Analyzed sales reports for trends in order to identify areas for improvement or growth opportunities.
- Processed weekly payroll information using appropriate software applications.
- Managed the scheduling of staff shifts to ensure adequate coverage at all times.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Provided coaching and guidance to team members when necessary to improve performance.
- Resolved conflicts between employees or customers in a professional manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Trained new employees on company policies, procedures, and job responsibilities.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Inspected work areas regularly for cleanliness and organization standards.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Assisted in resolving escalated customer service issues in a timely manner.
- Maintained cleanliness and organization of work area.
- Monitored inventory levels and placed orders for supplies as needed.
- Organized special events such as holiday sales or promotional campaigns.
Cashier
Dollar General
Grantville, Georgia
02.2007 - 11.2007
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Conducted price checks for special orders or discounts as requested by customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Performed other duties as assigned by management.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Worked closely with front-end staff to assist customers.
- Answered customer questions and provided store information.
Education
N/a -
Newnan High School
Newnan, GeorgiaSkills
- Productivity monitoring
- Production leadership
- Regulatory compliance
- Rules enforcement
Timeline
Shift Lead
Elite Comfort Solutions
06.2017 - Current
Shift Manager
Michaels Arts and Crafts
11.2016 - 03.2017
Cashier
Dollar General
02.2007 - 11.2007
N/a -
Newnan High School