Christina Bryan

Impact: Improve medication access and turnaround time by efficiently managing prescriptions, prior authorizations, and patient-provider communication in a high-demand clinical setting.

• Process and verify approximately 300–350 prescriptions weekly with accuracy across medication, dosage, and quantity
• Serve as a first point of contact for patients, pharmacies, and external providers, facilitating communication with physicians and clinical staff
• Support both clinical and retail-style workflows, including refill processing, insurance troubleshooting, and patient coordination
• Manage inbound calls and electronic requests; resolve refill needs and insurance issues within 24–48 hours
• Initiate and track prior authorizations via CoverMyMeds and fax, including formulary checks and therapeutic alternatives
• Review electronic health records to confirm eligibility, visit history, and ongoing therapy requirements
• Coordinate and maintain drug sample inventory, including tracking, organization, and proper documentation in compliance with clinic protocols
• Assist with GLP-1 and GIP medications (Ozempic, Wegovy, Mounjaro, Zepbound), ensuring accurate dose titration and provider approval
• Verify insurance benefits, copay assistance, and coverage to reduce delays in medication access
• Maintain audit-ready documentation for DEA-controlled substances and assist with inventory processes
• Collaborate with pharmacists, nurses, and medical staff to support safe and efficient medication workflows
• Recognized for maintaining productivity and accuracy during peak refill volumes and authorization backlogs

• Delivered customer-focused service to high daily visitor volumes in a fast-paced, interactive museum environment
• Monitored safety procedures and ensured compliance with operational guidelines across exhibit spaces
• Assisted with retail inventory tasks, including stock organization, tracking, and restocking merchandise
• Managed guest interactions with professionalism while addressing questions and resolving concerns
• Strengthened communication, multitasking, and problem-solving skills applicable to patient-facing roles