Christina Bell
Germantown,TN
Summary
Results driven General Manager offering dedicated leadership to drive sales and profitability in a highly competitive and diverse market. Manager with the ability to quickly and effectively solve problems, motivate and maintain teams, and to ensure customer satisfaction. Manager that works to consistently achieve goals through hard work, dedication, and motivating teams
Overview
17
17
years of professional experience
Work History
General Manager
On The Border
02.2014 - 03.2024
- · General Manager of designated area training restaurant.
- · Oversaw 2-3-person Management team, 2 shift leaders, 2-person catering department, and various numbers of team members
- · Traveled, trained, and mentored managers
- · Oversaw training of new team member trainers, promoted team members to be part of new store opening teams
- · Responsible for promoting shift supervisors to managers and training in management duties/responsibilities
- ·responsible for following budgets, reviewing P&L, ordering food and tools for daily operations, oversee maintenance of property, building and equipment
- · Created tools for training managers, lowering in store comps, and increasing sales
- · Involved in Woman Leadership Team, coach women and new managers into leadership roles, coach women and new managers into leadership roles
Manager
On The Border
10.2006 - 02.2014
- · Recruit, hire, train, and coached staff members on customer service skills, food & beverage knowledge, sales, and health & safety standards.
- · Kitchen Manager maintaining actual vs theoretical of less than 1%
- · Reduced costs through controls on overtime, operational efficiencies, and reduced waste.
- · Training FOH staff on upselling techniques and creating featured food and beverage program.
- · Taught/implemented company training programs
Education
BBA - Accounting
University of Memphis
Memphis, TNBachelor of Science - Zoology
Arkansas State University
Jonesboro, AR05.1996
Skills
- Distribution Management
- Staff Supervision
- Supply Chain Management
- Account Management
- P&L Management
- Expense Control
- Vendor Sourcing
- Schedule Management
- Business Administration
- Project Management
- Customer Retention
- Customer Relationship Management
Timeline
General Manager
On The Border
02.2014 - 03.2024
Manager
On The Border
10.2006 - 02.2014
BBA - Accounting
University of Memphis
Bachelor of Science - Zoology
Arkansas State University
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