Christina Black
8372 St Rt 305,OH
Summary
Proactive Assistant Manager and Eligibility/Referral Specialist with extensive experience in client relations and business operations support. Skilled in compliance, data management, and service coordination. Offering strong analytical abilities and effective communication skills to enhance client satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Apex Lead Inspections
03.2022 - Current
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Maintained accurate reporting and recordkeeping to comply with environmental regulations.
Eligibility/ Referral Specialist
Trumbull County Jobs and Family Services
04.2015 - Current
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
Education
Associate of Applied Science - Medical Assistant
Trumbull Business College
Warren Ohio04.2016
Skills
- Customer Relations
- Team motivation
- service knowledge
- Microsoft Office
- Telephone Etiquette
- Interviewing
- Data Entry
- Effective communication skills
- Appointment Scheduling
- Public Assistance
- Social Services
- Multitasking
Timeline
Assistant Manager
Apex Lead Inspections
03.2022 - Current
Eligibility/ Referral Specialist
Trumbull County Jobs and Family Services
04.2015 - Current
Associate of Applied Science - Medical Assistant
Trumbull Business College
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