Christina Bovillain
WEST MONROE,LA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
10.2017 - 09.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Obtained Prior Authorzations for DME products
- ICD 10 codes
Customer Service Supervisor
AOSS Medical Supply Inc.
02.2005 - 07.2017
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created, prepared, and delivered reports to various departments.
Education
High School Diploma -
OUACHITA HIGH SCHOOL
Monroe, LA05.1995
Skills
- Scheduling
- Data Collection
- Product Knowledge
- Report Generation
- Data Entry
- Call Management
- Complaint Resolution
- Account Updating
Timeline
Customer Service Representative
Lincare Home Oxygen And Respiratory Systems
10.2017 - 09.2019
Customer Service Supervisor
AOSS Medical Supply Inc.
02.2005 - 07.2017
High School Diploma -
OUACHITA HIGH SCHOOL
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