I have over 10 year of Customer Service experience.
I'm optimistic, responsive and I have a passion for helping people.
Hi, I’m
CHRISTINA BOYD
Rochester,NY
Summary
Overview
7
years of professional experience
Work History
URMC Strong Hospital
Patient Access Scheduler
01.2023 - Current
Job overview
- Answer calls promptly and professionally
- Sending and receiving referrals
- Checking in / Checking out patients
- Scheduling follow up appointments
- Receiving / Scanning incoming / outgoing fax.
Spectrum
Mobile Customer Service Representative
05.2021 - 01.2023
Job overview
- Answering Inbound calls
- Billing assistance
- De-escalating irate consumers
- Creating IT tickets
- Upgrading devices / Trade in
- Device protection support
- Attending team meetings.
ADT Security, CSG / Technical Support
Technical Support Representative
05.2019 - 05.2021
Job overview
- Responsible inbound / outbound calling
- Billing assistance
- Troubleshooting / screen sharing / scheduling service tech's
- Contacting law authorities when needed
- Attending team meetings / huddles.
Maximus
Customer Service Representative / Team Leader
10.2016 - 05.2019
Job overview
- Answered Incoming Call to assist customers and answer questions
- Completed Enrollment Applications
- Help assist with self service support
- Took over agents escalation calls / de escalation support
- Assist Management with increasing agent metrics / Provided weekly coaching
Education
Monroe Community CollegeRochester, NY
Associate Of Business Administration
09.2016
University Overview
Victory Learning CenterSan Antonio, TX
High School Diploma
06.2012
University Overview
Skills
- Critical Thinking
- Office Administration
- Remote Work Experience
- Billing Assistance
- Data Entry
- Computer Proficiency
Timeline
Patient Access Scheduler
URMC Strong Hospital
01.2023 - Current
Mobile Customer Service Representative
Spectrum
05.2021 - 01.2023
Technical Support Representative
ADT Security, CSG / Technical Support
05.2019 - 05.2021
Customer Service Representative / Team Leader
Maximus
10.2016 - 05.2019
Monroe Community College
Associate Of Business Administration
Victory Learning Center
High School Diploma