Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

CHRISTINA BOYD

Rochester,NY
CHRISTINA BOYD

Summary

I have over 10 year of Customer Service experience.

I'm optimistic, responsive and I have a passion for helping people.

Overview

7
years of professional experience

Work History

URMC Strong Hospital

Patient Access Scheduler
01.2023 - Current

Job overview

  • Answer calls promptly and professionally
  • Sending and receiving referrals
  • Checking in / Checking out patients
  • Scheduling follow up appointments
  • Receiving / Scanning incoming / outgoing fax.

Spectrum

Mobile Customer Service Representative
05.2021 - 01.2023

Job overview

  • Answering Inbound calls
  • Billing assistance
  • De-escalating irate consumers
  • Creating IT tickets
  • Upgrading devices / Trade in
  • Device protection support
  • Attending team meetings.

ADT Security, CSG / Technical Support

Technical Support Representative
05.2019 - 05.2021

Job overview

  • Responsible inbound / outbound calling
  • Billing assistance
  • Troubleshooting / screen sharing / scheduling service tech's
  • Contacting law authorities when needed
  • Attending team meetings / huddles.

Maximus

Customer Service Representative / Team Leader
10.2016 - 05.2019

Job overview

  • Answered Incoming Call to assist customers and answer questions
  • Completed Enrollment Applications
  • Help assist with self service support
  • Took over agents escalation calls / de escalation support
  • Assist Management with increasing agent metrics / Provided weekly coaching

Education

Monroe Community College
Rochester, NY

Associate Of Business Administration
09.2016

University Overview

Victory Learning Center
San Antonio, TX

High School Diploma
06.2012

University Overview

Skills

  • Critical Thinking
  • Office Administration
  • Remote Work Experience
  • Billing Assistance
  • Data Entry
  • Computer Proficiency

Timeline

Patient Access Scheduler
URMC Strong Hospital
01.2023 - Current
Mobile Customer Service Representative
Spectrum
05.2021 - 01.2023
Technical Support Representative
ADT Security, CSG / Technical Support
05.2019 - 05.2021
Customer Service Representative / Team Leader
Maximus
10.2016 - 05.2019
Monroe Community College
Associate Of Business Administration
Victory Learning Center
High School Diploma

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CHRISTINA BOYD