Christina Bradshaw
Fredericksburg,VA
Summary
Proven Insurance Agent at GEICO, adept in client relations and policy knowledge, enhanced customer loyalty through exceptional service and professional ethics. Achieved significant client retention by identifying coverage gaps and offering solutions. Skilled in data entry and customer complaint resolution, demonstrating a results-driven approach with a focus on achievements.
Overview
18
18
years of professional experience
Work History
Insurance Agent
GEICO
Fredericksburg, VA
10.2018 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
Administrative Professional
Orthopedic Specialty Clinic
Fredericksburg, VA
05.2008 - 07.2018
- Ensure accurate completion of paperwork in accordance with medical correspondence rules and maintain official files.
- Maintain proper procedures for filing and faxing of patient medical records.
- Ensure treatment area is clean and organized while maintaining patient records and schedules for all appointments.
Physical Therapist Aide
Orthopedic Sports Physical Therapy Associates
Fredericksburg, VA
04.2006 - 05.2008
- Assist therapists, assistants and patients with massage exercise, paraffin baths, and ultrasound therapy.
- Keep treatment area clean and organized.
Education
Licensed Massage Therapist -
VA School of Massage
Charlottesville, VA2006
No Degree - Applied Science
Germanna Community College
Locust Grove, VASkills
- Customer Service
- Licensed Insurance Agent
- Customer follow-up
- Client Relations
- Client Retention
- Data Entry
Timeline
Insurance Agent
GEICO
10.2018 - Current
Administrative Professional
Orthopedic Specialty Clinic
05.2008 - 07.2018
Physical Therapist Aide
Orthopedic Sports Physical Therapy Associates
04.2006 - 05.2008
Licensed Massage Therapist -
VA School of Massage
No Degree - Applied Science
Germanna Community College