Christina Brown
Houston,Tx
Summary
Professional with experience in fostering strong partnerships and effective communication. Proven track record in facilitating cooperation and mutual understanding. Skilled in conflict resolution, strategic planning, and stakeholder engagement. Strong focus on team collaboration and achieving results, with flexible approach to changing needs and priorities. Reliable and adaptable, consistently delivering impactful outcomes in dynamic environments.
Overview
7
7
years of professional experience
Work History
Veterans Liaison Officer
Veteran Evaluation Services
05.2023 - Current
- Maintained an open line of communication with clients, ensuring satisfaction and addressing any concerns promptly.
- Developed strong working relationships with external partners, strengthening collaboration on joint initiatives.
- Provided guidance to new employees during onboarding process, expediting their integration into the organization.
- Established effective communication channels by collaborating with various departments and stakeholders.
- Handled over 100 veteran suicide calls insuring the safety of the veterans and also getting them the mental health treatment that they need.
- As a VLO working on the escalation department i was able to assist veterans with questions they might have in regards to there disability compensation. All while being able to calm the veterans down.
- Handled Emails, webcontacts, follow up calls, also actively answering calls as they come through.
Cancellation Specialist
Veterans Evaluation Services
10.2022 - 05.2023
- handled over 200 disability compensation cases daily managing the cancellation of the exams that were no longer needed for the veterans.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
Administration Clerk
United States Navy, USN
04.2019 - 09.2022
- As an administrative assistant managed the day-to-day operations
- Ensured that appointments were met, meetings were scheduled, and correspondence items were processed
- Shore Duty/ NOSC Kitsap Medical
- Completed the quarterly health record accountability ensuring records were accounted and verified
- Ensured the data entry of 100 PHAS and dental exams
- Drew 12 HIV blood samples, processed and ensured the testing of 15 samples directly increasing medical readiness by 60%
Boatswain's Mate
United States Navy, Boatswain's Mate
03.2018 - 04.2019
- Refurbished of 18,303 sq feet of non-skid surface
- Enabled 12 personnel to obtain basic and advanced shipboard qualifications
- Contributed to more than 50 man-hours in the identification and correction of 121 maintenance discrepancies
- Orchestrated the divisional training program resulting in the prompt qualification of 42 individuals
Education
Dulles High School
06.2016
Skills
- Staff Scheduling Procedures
- Office Supplies and Inventory
- Report Analysis
- Inbound Phone Call Handling
- Complex problems analysis
- Conflict mediation
- Issue resolution
- Military transitions
Timeline
Veterans Liaison Officer
Veteran Evaluation Services
05.2023 - Current
Cancellation Specialist
Veterans Evaluation Services
10.2022 - 05.2023
Administration Clerk
United States Navy, USN
04.2019 - 09.2022
Boatswain's Mate
United States Navy, Boatswain's Mate
03.2018 - 04.2019
Dulles High School
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