Christina Cannon
Houston,TX
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Sutherland Global, CSR
09.2019 - 07.2023
- Process title registration purchases and sales
- Maintain a system to verify vehicle titles
- Verifies that funds have been collected and the correct lienholder paid off before processing title applications.
- Updated account information to maintain customer records.
Data Entry Specialist
TM Works
03.2020 - 09.2020
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Corrected data entry errors to prevent duplication or data degradation.
- Managed workflow scheduling, data entry, and accuracy verification for large data projects.
- Scanned documents and saved in database to keep records of essential organizational information.
Data Entry Clerk/Customer Service Representative
Trilogy Health Center, CSR
02.2015 - 06.2019
- Answer questions about service
- Resolve patients’ billing/payments
- Help customers find providers for their selected medical plan
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Checked patient insurance, demographic, and health history to keep information current.
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Associate of Applied Science - Funeral Service And Mortuary Science
Commonwealth Institute of Funeral Service
Houston, TX12.2021
Associate of Business Administration - Basic Finances
Florida Technical College
Orlando, FL01.2013
Skills
- Office Equipment Proficiency
- Records Preparation
- Spreadsheets
- Quality Control
- Strong Telephone Etiquette
- Understanding Customer Needs
- Client Rapport-Building
- Trained in Salesforce
- Financial Statements
- Attention to Detail
- Client Relationships
- Billing Adjustments and Refunds
- Customer Account Management
- Data Processing
- Trained in 10-Key
- Advanced Clerical Knowledge
- Data Input
- Transcribing Information
- Critical Thinking
Timeline
Data Entry Specialist
TM Works
03.2020 - 09.2020
Customer Service Representative
Sutherland Global, CSR
09.2019 - 07.2023
Data Entry Clerk/Customer Service Representative
Trilogy Health Center, CSR
02.2015 - 06.2019
Associate of Applied Science - Funeral Service And Mortuary Science
Commonwealth Institute of Funeral Service
Associate of Business Administration - Basic Finances
Florida Technical College
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