Christina Corley
331 SE Fallview Dr,Ankney
Summary
Self-motivated professional with extensive experience in guest services and customer relations. Demonstrated ability in recordkeeping and effective problem-solving. Proven track record of maintaining a positive atmosphere in fast-paced, high-stress environments. Highly organized and adaptable to changing situations.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Parkway Peridontal Group
West Des Moines, IA
12.2020 - Current
- Coordinated communication between dental staff and patients effectively.
- Managed patient records using electronic health record systems.
- Answered phone calls and responded to inquiries promptly.
- Processed patient payments and verified insurance information accurately.
- Handled patient concerns with professionalism and empathy promptly.
- Greeted patients warmly and scheduled appointments efficiently.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Dental Customer Service
Prinicpal Financal Group
Des Moines, IA
03.2020 - 12.2020
- Implemented innovative approaches towards improving customer service levels through better coordination between internal teams and external partners.
- Provided customer service support by responding promptly to client inquiries or complaints.
- Maintained records of all services provided including details about customer requests and complaints.
- Handled incoming calls from customers seeking assistance or information about products or services.
Insurance Coordinator
Hinke Family Dentistry
Altooan, IA
03.2018 - 03.2020
- Coordinated insurance claims processing and documentation for timely resolution.
- Managed communication between clients and insurance providers for efficient service.
- Supported the implementation of new software systems for claims management.
- Reviewed policy documents for accuracy and compliance with regulations.
Pre-School Teacher
Goodard School
Waukee, IA
01.2017 - 03.2018
- Fostered a nurturing environment to support social and emotional growth of children.
- Developed engaging lesson plans for diverse learning styles and developmental stages.
- Collaborated with parents to discuss children's progress and address concerns effectively.
Education
Associate of Arts - Early Childhood Education and Care
Des Moines Area Community College
Ankeny, IA05-2019
Skills
- Customer service
- Conflict resolution
- Electronic health records
- Data entry
- Effective communication
- Attention to detail
Timeline
Front Desk Receptionist
Parkway Peridontal Group
12.2020 - Current
Dental Customer Service
Prinicpal Financal Group
03.2020 - 12.2020
Insurance Coordinator
Hinke Family Dentistry
03.2018 - 03.2020
Pre-School Teacher
Goodard School
01.2017 - 03.2018
Associate of Arts - Early Childhood Education and Care
Des Moines Area Community College