Christina Cruz
Scottsdale,AZ
Summary
Detail-oriented and people-focused professional with a rich background in customer service across medical, financial, and retail sectors. As a Sales Associate, excelled in engaging with customers, processing inventory, and transitioning between multiple store locations to ensure operational efficiency and customer satisfaction. Skilled in daily phone communications with clients, showcasing an exceptional ability to address needs with courtesy and professionalism. This experience has honed my communication and interpersonal skills, vital for creating a welcoming environment. Demonstrates proficiency in multitasking and organization, adept at handling and retaining extensive information with precision. This is crucial for managing schedule flow and keeping technicians on track. With a friendly demeanor and commitment to excellence, I am well-prepared to ensure guest satisfaction through meticulous attention to detail and am eager to apply my customer service expertise.
Overview
6
6
years of professional experience
Work History
Sales Associate
Leap Services
07.2023 - Current
- Actively engaged with customers, offering assistance with product selections, store policy inquiries, and purchase processes, while effectively addressing any customer concerns
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Trained and supervised new employees to use selling strategies and apply best practices.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Efficiently managed the processing of new inventory, ensuring timely and accurate stock availability across four distinct store locations within the Leap company.
- Demonstrated flexibility and adaptability as a Sales Associate, seamlessly transitioning between multiple stores to support diverse operational needs and customer service goals.
Financial Aid Specialist
Arizona State University
06.2021 - 06.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Counseled students and parents about financial aid options and program details.
- Communicated with prospective students to illustrate available financial aid opportunities.
- Reviewed financial aid reconciliation reports, calculated amounts and verified totals on related documentation.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Resolved customer and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted with onboarding of new employees.
Medical Laboratory Scientist Intern
Banner University Medical Center Tucson
06.2018 - 07.2019
- Developed patient care plans, including assessments, evaluations and nursing diagnoses
- Assessed need for, ordered, obtained and interpreted appropriate behavioral lab tests
- Performed monthly inventory and maintained office and medical supply counts
- Worked with department heads, staff, and faculty to develop engaging curriculum and advance instruction
- Handled all customer relations issues in accordance with company policies
- Communicated directly with doctors' offices via telephone, fax, and/or email
- Actively pursued personal learning and development opportunities
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Education
Bachelor of Science - Political Science, Criminology & Criminal Justice
Arizona State University
Tempe, AZ05.2024
Skills
- Customer Relations
- Problem-solving abilities
- Attention to detail
- Patience
- Speed and efficiency
- Positive attitude
- Communication skills
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Sales Associate
Leap Services
07.2023 - Current
Financial Aid Specialist
Arizona State University
06.2021 - 06.2023
Medical Laboratory Scientist Intern
Banner University Medical Center Tucson
06.2018 - 07.2019
Bachelor of Science - Political Science, Criminology & Criminal Justice
Arizona State University
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