Christina Dawson
Ladera Ranch,California
Summary
Professional with exceptional customer service skills and a proven track record in addressing customer needs effectively. Expertise in call control and issue resolution ensures high satisfaction levels. Demonstrates adaptability in fast-paced sales environments, consistently meeting dynamic customer demands.
Overview
6
6
years of professional experience
Work History
Sales and Customer Support Specialist
Prudential Financial
Irvine
11.2017 - 09.2023
- Assisted sales team by preparing and organizing product information and materials.
- Responded to customer inquiries via phone and email promptly and professionally.
- Collaborated with team members to streamline order processing and fulfillment tasks.
- Participated in training sessions to learn about products and sales strategies effectively.
- Developed positive relationships with clients through effective communication and support.
- Participated in weekly team meetings to discuss strategies for achieving goals.
- Analyzed current processes, identified areas of improvement, and implemented changes.
- Scheduled meetings between sales representatives and Management team
- De-escalated irate customers with communication skills and sales expertise.
- Provided administrative support to the sales team as needed.
- Created detailed reports to monitor product sales and training deficiencies.
- Greeted and assisted customers to foster positive experiences.
Education
High School Diploma -
St. Paul's College of Manila
Manila, PhilippinesSkills
- Customer relationship management
- Order processing
- Data analysis
- Product knowledge
- Report generation
- Sales strategy development
Timeline
Sales and Customer Support Specialist
Prudential Financial
11.2017 - 09.2023
High School Diploma -
St. Paul's College of Manila