Maureen K. Taylor

• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Issued credits for contested returns, shipping fees and damaged merchandise.
• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Responded to customer requests for products, services and company information.
• Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
• Received incoming shipments, compared contents against associated records and transmitted to proper department.
• Operated equipment such as forklifts and balers to move outgoing shipments to loading area.

• Managed FOH business operations
• Managed performance of team members, conducted performance reviews and recommended promotions
• Prepared payroll for FOH & BOH
• Held team members accountable for meeting established operational policies, crafted food & beverage standards, customer service expectations
• Utilized social media to grow the business, engage the community & expand customer base

Managed all FOH & BOH operations

Managed all FOH operations of business