Christina De Leon
GROVES,TX
Summary
Dynamic Medical Receptionist with extensive experience at Southeast Texas Nephrology, excelling in patient scheduling and insurance verification. Known for delivering compassionate customer service while maintaining HIPAA compliance. Proficient in electronic medical records and adept at managing front desk operations, ensuring a seamless patient experience and accurate record-keeping.
Overview
12
12
years of professional experience
Work History
Medical Receptionist
Southeast Texas Nephorogly
04.2013 - 03.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Transcribed phone messages and relayed to appropriate personnel.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
Education
Diploma - Medical Information Specialist
Vista College
Beaumont, TX05.2012
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Patient registration
- Microsoft office
- HIPAA compliance
- Insurance verification
- Payment collection
- Reminder calls
- Medical billing
- Electronic medical records
- EMR / EHR
- Co-payment collection
- Data entry
Timeline
Medical Receptionist
Southeast Texas Nephorogly
04.2013 - 03.2025
Diploma - Medical Information Specialist
Vista College