Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Christina DeLuca

Fairfield,NJ

Summary

Dynamic and empathetic professional with a proven track record in customer service and team leadership, demonstrated at Forte Pizzeria and as a volunteer at All About Kids Daycare. Excelled in telephone etiquette and fostering strong interpersonal relationships, significantly enhancing customer and team experiences. Skilled in call handling and creating positive, supportive environments for diverse groups.

Overview

2
2
years of professional experience

Work History

Phone Operater

Forte Pizzeria
West Caldwell, NJ
01.2024 - 05.2024

As a phone operator, my job was to take customer orders over the phone. I answered calls, helped customers choose their pizzas or menu items, and made sure I got all the details right, such as delivery addresses and special instructions. I also took reservations, answered questions about the menu, and provided information about deals or specials. During busy times, I made sure to stay organized and kept the line moving smoothly, so no one had to wait too long. My main goal was to make sure customers had a great experience, and got their orders just the way they wanted.

Childcare Worker

All About Kids Daycare
Nutley, NJ
01.2022 - 01.2024

As a volunteer childcare worker at my mom's daycare, I helped take care of the kids, making sure they were safe, happy, and engaged. I played with them, helped with art and crafts, and read them stories. I also helped with snack time, making sure the little ones had everything they needed, and that the area stayed clean. I supported the daycare staff by helping with activities. I also helped with basic tasks, like cleaning up toys and organizing the space. My main goal was to create a fun and safe environment where the kids could learn and enjoy their time at daycare.

Volunteer Softball Coach

West Essex High School
North Caldwell, NJ
06.2023 - 08.2023

As a volunteer softball coach, I helped teach kids the basics of the game, such as how to hit, catch, and throw. I organized practices, explained the rules, and helped the team improve their skills through drills and fun exercises. I also encouraged good sportsmanship, teamwork, and making sure everyone felt included. During games, I assisted with coaching from the sidelines, giving tips, and motivating the players. I worked closely with the kids to build their confidence and ensure they were having fun while learning the game. My main goal was to create a positive and supportive environment where the players could grow and enjoy their time on the field.

Education

Some College (No Degree) - Criminal Justice

Monmouth University
West Long Branch, NJ

Skills

  • Telephone etiquette
  • Empathy and patience
  • Call handling
  • Typing speed
  • Appointment scheduling
  • Appointment confirmation
  • Strong interpersonal skills

Affiliations

I grew up playing a variety of sports, including softball, basketball, and soccer, which helped me develop a love for staying active and healthy. I also competed in dance for 11 years, which taught me discipline, coordination, and the joy of expressing myself through movement. In addition to that, I cheered and did gymnastics, which gave me the opportunity to push my physical limits and build strength, flexibility, and teamwork.

Today, I still love going to the gym and doing different activities. Staying active has always been a big part of my life, and it continues to be something I enjoy and value. Whether it’s working out, practicing sports, or just trying new physical challenges, I’m always excited to keep moving and improving.

Accomplishments

I’ve received 8 High Honor Roll awards for my dedication to academics, balancing my studies with sports and other activities. I was also proud to be the captain of my softball team, where I led by example, encouraged my teammates, and helped build team spirit. Both experiences taught me the value of hard work, leadership, and staying focused, and they’ve motivated me to keep striving for success in everything I do.

Timeline

Phone Operater

Forte Pizzeria
01.2024 - 05.2024

Volunteer Softball Coach

West Essex High School
06.2023 - 08.2023

Childcare Worker

All About Kids Daycare
01.2022 - 01.2024

Some College (No Degree) - Criminal Justice

Monmouth University
Christina DeLuca