Christina DeMatteo

• Assist with building and updating websites for a marketing company.
• Help maintain and track company bookkeeping and financial records.
• Build and develop AI-powered tools and solutions.
• Support marketing projects and day-to-day.

• Supervised children's activities, ensuring safety and engagement during playtime.
• Developed customized learning plans to promote cognitive and social development in children.
• Communicated effectively with parents regarding child progress and daily activities.
• Implemented age-appropriate educational games fostering creativity and critical thinking skills.
• Played games, worked on puzzles, and read books to young children.
• Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
• Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
• Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.

• Led team initiatives to enhance customer service and drive sales performance.
• Developed training programs for new staff, improving onboarding efficiency and knowledge retention.
• Streamlined inventory management processes, resulting in reduced stock discrepancies and improved accuracy.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Generated repeat business through exceptional customer service.
• Increased sales through effective merchandising strategies and targeted promotions.
• Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.

• Created and implemented weekly schedules to ensure adequate staffing levels and operational continuity.
• Reviewed and submitted employee timesheets to corporate for timely paycheck issuance.
• Lead store through quarterly corporate audits.
• Oversaw nightly store operations by managing opening and closing tasks to maintain security and efficiency.
• Facilitated exceptional customer service by verifying pricing and conducting thorough inventory assessments.
• Organized and secured cash deposits from POS registers to ensure timely bank processing.
• Facilitated employee interviews and supported hiring processes. Assisted in conducting interviews to streamline recruitment efforts. Coordinated interview sessions, contributing to hiring initiatives.
• Assessed merchandising techniques employed by store associates to optimize sales performance.

• Reviewed initial setup for customer accounts within Salesforce.
• Confirmed contact information was correct alongside with the proper manager.
• Reported all errors to team leader within customer files such as Location inaccuracies.
• Entered notes for managers in Salesforce with corrections and potential changes.
• Remote

• Managed store customer service which includes pricing verification and checking inventory on hand.
• Key Holder with store opening/closing responsibility on a weekly basis.
• Prepared all cash deposits collected from POS registers for the bank nightly.
• Backed support for store cashiers with cash handling using POS registers.
• Reviewed all store returns and damaged items and make changes accordingly in the system.
• Performed recovery in store which entails keeping all aisles neat and clean and up to code.
• Restocked aisles with new freight as needed.
• 2021

• Managed self-checkout area by providing proper assistance.
• Operated POS system daily to check out all customers.
• 2020

• Received orders from various food vendors.
• Delivered food via Doordash app on a part time basis.
• 2020

• Maintained a productive team by making sure all guests are happy.
• Constantly moved quickly and alternated jobs to make sure everything was done efficiently.
• Kept all food stocked and ensured it was fresh.
• Made magic for kids and adults of all ages.
• Expedited food filler.
• Bussed tables and interacted with customers.
• Florida

• Responsible for opening and closing store daily.
• Operated POS system daily to check out all customers.
• Prepared bank deposits and went to designated lockbox to drop off nightly.
• Checked in outside vendors ensuring proper inventory.
• Maintained proper customer service within the store.
• Stocked goods after truck delivery.
• Made sure products and food were not expired.
• Kept store neat and clean for all our customers.
• Monitored all products shelve life using FIFO Method.
• Ensured weekly promotional changes were up to date.
• Florida

• Traveled to numerous stores a week to fix/maintain.
• Received projects daily to fix/maintain store.
• Built new merchandising displays daily.
• Operated an electric ladder to ensure merchandise was properly handled.
• Assisted daytime team with shelve maintenance.
• Showcased new items daily.
• Florida

• Responsible for opening and closing store daily.
• Maintained friendly customer service.
• Filled all shoe orders and made sure all shoes were neat and clean.
• Checked in outside vendors unloading trucks to ensure proper inventory.
• Prepared bank deposits and went to designated lockbox to drop off nightly.
• Submitted entire store payroll to corporate office on a weekly basis.
• Operated POS system daily to check out all customers.
• Ensured weekly promotional changes were up to date.
• Florida

• Managed overnight freight team to ensure proper handling of merchandise.
• Responsible for opening and closing store daily.
• Operated POS system daily to check out all customers.
• Ordered out of stock items for customers when requested.
• Managed daytime team to ensure efficient operations.
• Checked in outside vendors unloading trucks to ensure proper inventory.
• Prepared bank deposits and went to designated lockbox to drop off nightly.
• Operated a productive and efficient store to keep customers happy.
• Unloaded freight trucks and frozen food trucks on a weekly basis.
• Florida