Organized and dependable candidate successful at managing multiple priorities with a positive attitude. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Willingness to take on added responsibilities and to help team achieve company goals.
Hi, I’m
Christina Diaz
Marketing/Promotions Associate
Nocona,TX
Summary
Overview
9
years of professional experience
4
years of post-secondary education
Work History
WinStar World Casino & ResortThackerville, OK
Marketing & Promotions Associate
05.2015 - 08.2023
Job overview
- Team brainstorming for new and exciting promotion giveaways
- Created promotional giveaways from start to finish as a team
- Executed Casino promotions from start to finish
- Emcee at different promotional events in front of large audiences
- Entertain audiences in between intermissions
- Dressed up as different characters at themed promotional events
- Create 1099’s for patrons when winning a prize at events
- Draw names of winners on Casino software for promotions
- Announce winners on PA system throughout Casino
- Organize, scan and file promotion paperwork, including Accounting and Auditing
- Helped teammates in different areas without being asked
- Request and pick up large amounts of money for cash giveaways
- Often count out large amounts of cash to patrons .
- Shadowed senior personnel on complex marketing pursuits to build skills set.
- Maintained inventory of marketing literature, archive files and sample files.
- Researched issues with shipments, product damage and incorrect product amounts.
- Updated customer service database with new information, address changes and contact details.
- Immediately brought critical issues to supervisor and/or management for resolution.
- Resolved issues through active listening and open-ended questioning.
- Stayed up to date on all facility information to be able to assist patrons and employees.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Helped teammates with their assigned task.
- Operated pallet jacks to receive and transport items from various storage locations.
- Inspected work areas for cleanliness and obstacles and removed empty pallets, cartons and boxes to keep work areas organized and hazard-free.
- Checked packages and merchandise for damage and notified management.
- Performed general housekeeping and cleaning tasks
- Consistently lifted materials weighing as much as 50 pounds.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Accurately counted and labeled pallets of merchandise to minimize errors.
- Updated inventory spreadsheets on Microsoft Excel multiple times a week for accuracy
- Trained and supervised new employees to apply best practices and comply with health and safety procedures and regulations.
- Create schedules on Microsoft Excel
- Operated electric pallet jacks through a large busy facility
- Successfully navigated multiple pallets of promotional merchandise through tight spaces and busy facilities.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Helped train new employees in safe practices.
- Unpacked and repacked items in different quantities and configurations to store until giveaways.
- Assembled pallets and crates for secure transportation of materials.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Completed physical inventory counts weekly.
- Developed inventory reports of shortages, and discrepancies and notified management.
- Developed and implemented strategies to keep stocks organized and reduce excess inventory.
- Developed strong cooperative relationships with coworkers and managers.
- Learned all required tasks quickly to maximize performance.
- Created appealing displays for routine arrangements and special promotions.
- Maintained productive, efficient approach to all tasks.
- Contributed to team success by completing jobs quickly and accurately.
- Worked different stations to provide optimal coverage and meet production goals.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Resolved issues quickly to maintain productivity goals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Facilitated collaboration between production and other departments.
Winstar World Casino And ResortThackerville, OK
Player Services Clerk
01.2015 - 10.2015
Job overview
- Interacted with customers by phone or in-person to provide information.
- Staying focused and professional in a high stressed and fast paced environment.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Greeted guests at front desk and engaged in pleasant conversations while managing new and existing accounts.
- Greeted patrons upon arrival, offered assistance, and answered questions to build rapport and retention.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
- Entered and updated sensitive customer information during member sign-ups.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment, and shopping activities.
- Liaised with game techs, housekeeping and maintenance staff to address requests and complaints made by guests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
Education
Saint Jo High SchoolSaint Jo, TX
Diploma from General Studies
11.1994 - 05.1999
University Overview
Skills
Quality customer service
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Be more concerned with your character than your reputation, because your character is what you really are, while your reputation is merely what others think you are.
Timeline
Marketing & Promotions Associate
WinStar World Casino & Resort
05.2015 - 08.2023
Player Services Clerk
Winstar World Casino And Resort
01.2015 - 10.2015
Saint Jo High School
Diploma from General Studies
11.1994 - 05.1999
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