Summary
Overview
Work History
Education
Skills
Certification
Proficiency
Work Availability
Timeline
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CHRISTINA DOTY

Baton Rouge,LA

Summary

Pharmacy Operations Manager/Senior Pharmacy Technician with 6+ years experience in strong attention to detail in pharmaceutical support services. Thrives in fast paced or in medication dispensing, inventory management, and patient assistance. Assist in manage inventory and billing. Created work schedules, confirmed time off/adjustments. Medication Compounding Vaccine Administering

Overview

11
11
years of professional experience
1
1
Certification

Work History

Pharmacy Operations Manager

Walgreens
10.2022 - Current
  • Performed regular updates on patient records, prescription details, and patient data following HIPAA regulations to safeguard patient confidentiality
  • Utilized strong organizational skills to ensure accuracy in medication stock levels, labeling, and inventory management
  • Verified medication dosages, refill authorizations, and patient information by communicating effectively with prescribers
  • Answered incoming phone calls and addressed questions from customers and healthcare providers
  • Counting, measuring and compounding medications according to standard procedures
  • Consulted insurance company representatives to facilitate claims processing, third party billing and adjust payments
  • Assisted in administering vaccines, COVID and flu diagnostic testing, and clinics.

Senior Pharmacy Technician

Walgreens
08.2017 - 10.2022
  • Implemented effective strategies to optimize pharmacy staff performance resulting in enhanced productivity and customer satisfaction
  • Maintained accurate records of dispensed medications in accordance with pharmacy regulations
  • Led all aspects of staff recruitment, hiring, and training while ensuring ongoing professional growth and education for the team
  • Fostered effective communication with staff, physicians and community organizations to drive improved patient care.

Customer Service Representative

Cox
REMOTE
06.2013 - 04.2017
  • Handled customer inquiries via phone and email
  • Maintained a positive attitude and calmly responded to customers' complaints
  • Upgraded packages and troubleshoot technical issues
  • Assisted in bill payment process
  • Executed responsibilities for handling inbound contacts based on established departmental policies and procedures
  • Monitored work orders in customer record system to keep customers updated on progress
  • Oversaw customer interactions by accurately recording them, managing accounts, and maintaining organized document files.

Education

Adult, Child and Baby First Aid/CPR/AED -

American Red Cross
03.2025

Diploma in Pharmacy Technology -

Virginia College
Baton Rouge, LA
05.2017

Diploma in Center of Excellence -

Scotlandville Magnet High School
Baton Rouge, LA
05.2009

Skills

  • Customer Service
  • Leadership
  • Data Entry
  • Pharmaceutical Billing
  • Medication Compounding
  • Vaccine Administering
  • Patient Care and Safety
  • Budget Administration
  • Drug Inventory Management

Certification

  • CPHT - CERTIFIED PHARMACY TECHNICIAN (NATIONAL), CPT.014550, Active, 08/10/18, 06/30/25
  • EXCPT - CERTIFIED PHARMACY TECHNICIAN (STATE OF LOUISIANA), M6E7Q7H2, Active, 07/29/25

Proficiency

  • Intercom Plus
  • Glink for Windows
  • Connexus
  • Prime Rx
  • Rx Connect Epic
  • Microsoft Office (Word, Excel, Powerpoint)
  • ICD-10
  • CPT DSM coding

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Pharmacy Operations Manager

Walgreens
10.2022 - Current

Senior Pharmacy Technician

Walgreens
08.2017 - 10.2022

Customer Service Representative

Cox
06.2013 - 04.2017

Adult, Child and Baby First Aid/CPR/AED -

American Red Cross

Diploma in Pharmacy Technology -

Virginia College

Diploma in Center of Excellence -

Scotlandville Magnet High School

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