Kimberly Thompson
Kinder,LA
Summary
Dynamic Pharmacy Operations Manager with a proven track record at Walgreens, excelling in workflow optimization and patient safety. Enhanced team performance through effective training and mentoring, while implementing inventory control measures that significantly reduced dispensing errors. Committed to delivering exceptional service and fostering a collaborative environment for continuous improvement.
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
12
12
years of professional experience
Work History
Pharmacy Operations Manager
Walgreen's Pharmacy
Jennings, LA
01.2024 - Current
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Improved pharmacy efficiency by streamlining operations and implementing new inventory management systems.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
Pharmacy Operations Manager/Certified Pharmacy Technician
Walgreens
Sulphur, LA
12.2014 - 12.2023
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Supervised a team of pharmacists and technicians, fostering an environment of collaboration, continuous improvement, and mutual respect among team members.
- Analyzed data on dispensing errors to identify trends, leading to the implementation of targeted strategies for error reduction.
- Implemented patient education initiatives to increase awareness about medication usage, potential side effects, and proper dosage guidelines.
- Facilitated seamless transitions between shifts by creating comprehensive handoff procedures, ensuring efficiency and consistency in pharmacy operations.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Coordinated verification and filling of more than 350 daily prescriptions in high-volume retail pharmacy environment.
Education
High School Diploma -
Merryville High School
Merryville, LA05.1997
Skills
- Workflow optimization
- Pharmacy management
- Patient safety
- Training and mentoring
- Operations management
- Inventory control
- Medicare and medicaid process
- Service delivery optimization
- Problem-solving
- Customer service
Timeline
Pharmacy Operations Manager
Walgreen's Pharmacy
01.2024 - Current
Pharmacy Operations Manager/Certified Pharmacy Technician
Walgreens
12.2014 - 12.2023
High School Diploma -
Merryville High School