Hi, I’m
Christina Dowler
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure advanced esthetician position. Ready to help team achieve company goals.
Overview
12
years of professional experience
Work History
Cosmopolitan of Las Vegas
Beverage Server/Cabana Server
02.2011 - 10.2011
Job overview
- Responsibilities include serving food, beverages and amenities in pool area and cabanas which means handling cash & credit transactions at the Point of Sale system
- Strong understanding and knowledge of spirits, wine, champagne, and cocktails
- Customer service skills with keen sense of urgency when it comes to guests needs. Establish relationship to each guest on individual basis.
- Carried out complete opening, closing and shift change duties to keep bars working efficiently and teams ready to meet customer needs.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Firefly Tapas Kitchen & Bar
Food Server/Bartender
10.2011 - 03.2016
Job overview
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Followed food safety and sanitation guidelines to prevent food borne illnesses and promote customer health and safety.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Documented orders accurately to track sales and properly bill guests.
- Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Wynn/Encore Hotel and Casino
Cocktail Services/Beverage Manager
09.2010 - 02.2011
Job overview
- Responsibilities include daily scheduling of over 200 Beverage & Cocktail employees
- Tracked and calculated inventory for all beverage outlets on both properties
- Overseeing all operations during the shift, including front bars, service bars, lounges, pools and casino floor
- Make daily observations about employees to accurately complete annual evaluations
- Make sure employees are accurately performing their job duties as well as keeping up with appearance standards
- Distribute Certificates of Merit and disciplines when needed
- Communicate to Director on Duty how operations are running
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Resolved customer complaints involving food or beverage quality and service.
- Managed bar and wait staff and directed hiring program.
- Complied with health and safety regulations.
Wynn/Encore Hotel and Casino
Cocktail Services Coordinator
10.2009 - 09.2010
Job overview
- Responsibilities included (and were not limited to) scheduling over 150 cocktail servers for both properties on weekly and daily basis
- Answering phone calls to assist Director of Cocktail Services and Beverage in daily tasks as well as managed Director's calendar with Outlook
- Booked appointments and meetings for management and Directors
- Created spreadsheets using Microsoft Excel
- Worked on projects using Microsoft Word, Powerpoint, and Publisher
- Used time management skills and sense of urgency to complete projects
- Assisted management in daily tasks
- Set up special event details, confirmed appointments, as well as scheduled models for special events.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
Wynn/Encore Hotel and Casino
Cocktail Waitress/Model Casino Floor & Pools
05.2006 - 10.2009
Job overview
- Lead beverages services and amenities in all areas of casino, pools, lounges or night club while handling cash & credit transactions at Point of Sale system
- Understanding and knowledge of spirits, wine, champagne, and cocktails
- Excellent ServSafe and food handling knowledge as hotel is 5 Star 5 Diamond Resort.
- Assisted with bartender duties during high-volume shifts.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
Wynn Hotel and Casino
Host Person
10.2005 - 05.2006
Job overview
- Responsibilities included answering phone lines, assisting guests with reservations, seating guests , helping managers with table management to maximize eating, and assisting guests with special requests
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Assisted managers with quickly resolving service- and food-related issues.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
Allstate Insurance Co
Licensed Sales Producer
04.2004 - 10.2005
Job overview
- Responsibilities include writing home, automobile and commercial insurance policies for agency consisting of over 5000 customers
- Weekly follow-up phone calls to update existing policies
- Answer phones, disseminate messages, filing
- Marketing reputable mortgage companies to produce more business for agency.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Educated clients on insurance policies and procedures.
- Collected premiums on or before effective date of coverage.
- Analyzed risk factors to recommend appropriate coverage levels.
Education
Academy of Hair DesignLas Vegas, NV
License from Advanced Esthetician
03.2023
University Overview
- Advanced Esthetician Licensed
- Awarded Rising Star
- Honor Roll Sept 2022- Feb 2023
- Laser Certified
- Exfoliation/Peel Certified
- Microdermabrasion Certified
- Lash Certified
Cheyenne High SchoolLas Vegas, Nevada
High School Diploma
06.2003
University Overview
- High Honor Roll 2003
- Millennial Scholarship Recipient
- Journalism Club Member
- Theater Member
- Senior Body Vice President
Skills
- Money Handling
- Specials Promotion and Upselling
- Inventory Tracking
- Safety and Sanitation
- Guest Satisfaction
- Customer Service and Rapport
- Adaptable and Flexible
- Ability to Lift 30 Pounds
- High-Volume Environments
- Suggestive Selling
- Servsafe Certified
- Cool Under Pressure
Additional Information
- Regular PTO member & volunteer
- CCSD Volunteer Badge certified
- Freelance Makeup Artist
Timeline
Food Server/Bartender
Firefly Tapas Kitchen & Bar
10.2011 - 03.2016
Beverage Server/Cabana Server
Cosmopolitan of Las Vegas
02.2011 - 10.2011
Cocktail Services/Beverage Manager
Wynn/Encore Hotel and Casino
09.2010 - 02.2011
Cocktail Services Coordinator
Wynn/Encore Hotel and Casino
10.2009 - 09.2010
Cocktail Waitress/Model Casino Floor & Pools
Wynn/Encore Hotel and Casino
05.2006 - 10.2009
Host Person
Wynn Hotel and Casino
10.2005 - 05.2006
Licensed Sales Producer
Allstate Insurance Co
04.2004 - 10.2005
Academy of Hair Design
License from Advanced Esthetician
Cheyenne High School
High School Diploma
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