Christina Edwards
IT Customer Service Representative
Upper Marlboro,MD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
Conley Family Dentistry
Stafford Conley, DDS
Bowie, Maryland
12.2020 - Current
- Completed consultations with patients for treatment plan.
- Supported patient comfort with calm demeanor and individualized pain management.
- Educated patients and families about dental issues and proper oral care to prevent dental decay and disease.
- Communicated one-on-one with patients during consultative appointments to explain treatment plan and educate on upcoming procedures.
- Maintained professional, organized and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
Dental Assistant
Truesmiles
Greenbelt, MD
01.2018 - 05.2020
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Educated patients by giving oral hygiene, plaque control and postoperative instructions.
- Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Used OpenDental to document and maintain patient information and health background.
Waitress
BJ's Restaurant & Brewhouse
Bowie, Maryland
01.2017 - 12.2018
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Stayed up-to-date on menu changes to help customers make food choices.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Education
Bachelor of Science - Interdisciplinary Studies
Salisbury University
Springdale 09.2012 - 05.2017
Skills
Medical terminology knowledge
Administrative support
POS systems expert
Key holder experience
Scheduling
Mail handling
Strategic planning
Cultural Awareness
Teamwork and Collaboration
Flexible and Adaptable
Dependable and Responsible
Decision Making
Data Entry
Multitasking Abilities
Good Telephone Etiquette
Maintenance and Repair
Written Communication
Training and Development
Attention to Detail
Active Listening
Timeline
Conley Family Dentistry
Stafford Conley, DDS
12.2020 - Current
Dental Assistant
Truesmiles
01.2018 - 05.2020
Waitress
BJ's Restaurant & Brewhouse
01.2017 - 12.2018
Bachelor of Science - Interdisciplinary Studies
Salisbury University
09.2012 - 05.2017