CHRISTINA FORD
Kansas City,MO
Summary
Banking professional with strong background in financial transactions and customer service. Adept at managing cash operations, ensuring compliance, and enhancing client satisfaction. Valued for teamwork, reliability, and adaptability to changing needs. Skills include cash handling, account management, and fraud prevention, with focus on delivering accurate and timely results.
Lead Teller successfully displaying customer-first mentality while interacting with customers. Understanding and empathetic communicator adept in connecting with others to meet banking needs.
Overview
22
22
years of professional experience
Work History
Senior Bank Teller
CommunityAmerica Credit Union
10.2013 - 11.2024
- Maintained a balanced cash drawer with meticulous attention to detail, ensuring accuracy in all transactions.
- Delivered exceptional customer service during high-volume periods, effectively managing wait times and workloads.
- Assisted branch management with audits and compliance requirements, maintaining an exemplary record of accuracy.
- Educated customers on online banking and mobile banking applications.
- Contributed to the achievement of branch goals by actively participating in cross-selling initiatives and referral programs.
- Performed end-of-day reconciliation tasks accurately, contributing to smooth daily closeout procedures within the branch.
- Served as a mentor to new tellers, sharing best practices for optimal performance and professional growth.
- Supported customers in navigating online banking platforms and mobile applications, promoting digital services adoption among clients.
- Mentored and trained new tellers on bank procedures and customer service standards.
Assistant Preschool Director
La Petite Academy Inc.
04.2003 - 09.2013
- Managed program paperwork and child records to comply with state requirements.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Provided compassionate support to families experiencing personal challenges, connecting them with appropriate resources when needed.
- Maintained accurate student records while adhering to strict confidentiality guidelines.
Education
Associate of Arts - Early Learning And Child Care
Park University
Kansas City, MOHigh School Diploma -
Oak Park High School
Kansas City, MO05-1995
Skills
- Patience and tolerance
- Professionalism and integrity
- Goal-oriented mindset
- Cash handling expertise
- Fraud detection skills
- Conflict resolution
- Customer service
- Sales and Cross-selling
Timeline
Senior Bank Teller
CommunityAmerica Credit Union
10.2013 - 11.2024
Assistant Preschool Director
La Petite Academy Inc.
04.2003 - 09.2013
Associate of Arts - Early Learning And Child Care
Park University
High School Diploma -
Oak Park High School
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