Christina Garrison
Redlands,Ca
Summary
Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Veterans Service Representative
Department of Veterans Affairs
06.2024 - 05.2025
- Processed claims for military veterans to ensure timely compensation for service-related injuries or illnesses
- Review all veteran information for accuracy and ensure files are complete and of record
- Gathered and researched evidence to substantiate veteran claims, ensuring thorough documentation and support
- Coordinated scheduling of exams with VA approved physicians for disability evaluations, if warranted, with a VA approved physician for evaluation of disabilities
- Send letters or contact a veteran for information necessary or for clarification for the claim
- Retrieved private physician records by coordinating communication with offices to facilitate claim evaluations
Administrative Specialist
San Manuel Band of Mission Indians
08.2023 - 05.2024
- Answering calls and assisting Tribal members in the Community Center
- Scheduled conference rooms, set up meetings, and recorded minutes to ensure effective communication
- Monitored and scheduled vendors for timely service within the reservation, improving operational flow
- Stocking and ordering supplies for executive and administrative staff, inventory maintenance
- Working with executive administrative staff for completion necessary paperwork for Tribal members
- Process and distribution of mail within the community center for staff
- Facilitated guest pass issuance to maintain security compliance and manage entry into the reservation
- Performed weekly guard shack visits to address operational issues for stocking and resolution of any issues
- Submit work orders for internal needs such as IT, maintenance, or custodial
Merchandise Associate
J.C. Penney
11.2015 - 08.2017
- Greeted customers and provided assistance on sales floor to enhance shopping experience. Process POS system operation
- Restock, arranged, and set-up of product displays according to corporate standards
- Assisted in online ordering for out of stock or specialty items
- Observed company return policy including inspecting merchandise, processing returns
- Retag and repackage merchandise and return to sales floor
- Reconciled cash drawer at start and end of shift
- Managed 5 employees in the men's department and designated weekly schedules.
Special Services Coordinator
Lifestream Blood Bank
01.2006 - 09.2008
- Greeted donors and registered for blood, platelets, plasma donation
- Organized and filed insurance documents in a systematic manner., processed insurance payments
- Collection of co-payment for special service donors
- Answered telephone, appointment scheduling, and appointment confirmation
- Managed inventory and ordered supplies for donor areas to maintain operational efficiency. and restocked donor areas
- Supervised canteen with donors for adverse reaction
- Blood pressure and hemoglobin check, administration of donor questionnaire for donation clearance
- Trained staff on registration process for new donors, enhancing onboarding experience and compliance
Operator Specialist 3
Loma Linda University Health
07.2001 - 01.2006
- Operated a multi-line phone while utilizing multiple computer programs
- Routed high volume in-bound calls, internal and external
- Managed emergency calls and promptly paged relevant teams, ensuring accurate documentation and follow-up for effective crisis response.
- Coordinated after-hours paging for all departments to facilitate timely communication during emergencies.
- Review of emergency code forms to ensure correctness and completeness, calculated error percentage
- Organized monthly department celebrations and events to boost team morale and foster a positive work environment.
- Interviewed employee candidates, designed training manuals and trained incoming employees
Education
Bachelor of Arts - Psychology, Industrial/Organizational Psychology
California State University San Bernardino
Skills
- HIPAA Compliance knowledge
- Microsoft Office
- Critical thinking and problem-solving ability
- Customer service
- Attention to detail
- Multitasking Abilities
- Leadership development
- Communication skills
Timeline
Veterans Service Representative
Department of Veterans Affairs
06.2024 - 05.2025
Administrative Specialist
San Manuel Band of Mission Indians
08.2023 - 05.2024
Merchandise Associate
J.C. Penney
11.2015 - 08.2017
Special Services Coordinator
Lifestream Blood Bank
01.2006 - 09.2008
Operator Specialist 3
Loma Linda University Health
07.2001 - 01.2006
Bachelor of Arts - Psychology, Industrial/Organizational Psychology
California State University San Bernardino